Reports To: Restaurant General Manager
Supervises: 20 to 40 Front of House Teammates
General Purpose: The Restaurant Manager manages the restaurants daily operations including the selection development and performance management of FOH teammates. In addition they oversee the inventory and ordering of food and supplies optimize profits and ensure that guests are satisfied with their dining experience.
Specific Responsibilities:
- Ensures the highest and most efficient level of service the guest expects.
- Ensures the restaurant is staffed sufficiently for each meal period.
- Works to keep staff morale high.
- Rolls up sleeves and willing to get dirty to keep standards high or to cut staff where possible and save the restaurant money.
- Train train and train staff some more. Give verbal and written quizzes often.
- Ensures all employees are following service standards.
- Identifies ways to operate more efficiently cut costs and drive revenue.
- Ensure cleanliness (of staff restaurant).
- Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
- Constantly seeks improvement in self staff and the company.
- Cultivates a following of regulars.
- Reports to work on time and ready to work scheduled shifts.
- Maintains a positive friendly attitude with staff & guests.
- Maintains a clean orderly appearance in the restaurant service area.
- Ensures proper uniforms/dress for all staff.
- Assists/executes all tasks as assigned by the General Manager.
- Screens all potential staff members before an interview with F&B Director.
- Leads training program for all new hires.
- Implements training policies and schedules for new hires.
- Keeps all training documents up to date and accessible.
- Communicate the status of re-training needs for new hires and other teammates to the rest of the FOH team.
- Implements and administers employee reward program (contests & gift cards).
- Interview potential employees/hiring.
- Maintains and enforces steps of service protocols and standards of service.
- Completes new hire paperwork to be given to HR.
- Completes and submits Personnel Action Forms for all teammate gains/losses/status changes
- Reviews and approves time clock activity
- Attends daily and weekly meetings as required.
Qualifications :
- Competent with Windows-based computers and Microsoft Office and familiar with industry-standard software.
- Demonstrates enthusiasm for all things The Balfour and Ennismore.
- Must pass a background check.
Education /Formal Training:
What were looking for...
- 3 years of experience in a similar role
- Passionate and knowledgeable about the food and beverage industry with connections and network in the Miami area.
- Proven team leader with a high level of energy and motivation a natural at managing and inspiring others in a way that gets the best out of them.
- Ability to prioritize and adapt to the changing needs of the operation.
- Excellent verbal and written communication skills. Fluent in Spanish and English preferred.
- You have a passion for hospitality you inspire an enthusiastic guest-centered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are comfortable with the strategic as well as day to day detail.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity.
- You get things done independently and skilled at taking decisive action.
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
Morgans Originals is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021 creating a new autonomous entity and the worlds fastest-growing lifestyle and leisure hospitality company.
Remote Work :
No
Employment Type :
Full-time