IT Support Technician III
IT Support Technician III
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Job Description
You might be a great fit if
Bachelors Degree or equivalent in Computer Science Information Systems or related field and 2-4 years of relevant experience.
Working knowledge of Windows OS Windows server platforms Apple/Mac products and networking concepts.
General understanding of Data Cabling Media.
Excellent analytical and problem-solving skills.
Customer service driven.
Strong team player.
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
Ability to read write and interpret information.
Ability to add subtract multiply and divide.
Ability to use hands to finger handle or feel.
Ability to sit/walk/stand for duration of shift
Must possess visual acuity to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift/carry items up to 50 pounds
FedEx Supply Chain Inc. as well as its subsidiary companiesis an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
FedEx Supply Chain is committed to providing access equal opportunity and reasonable accommodation for qualified individuals with disabilities in its application procedures hiring and other terms and conditions of employment. To request a reasonable accommodation please
**Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
Location: Coteau-du-Lac Qc
Day Schedule: Monday to Friday from 9:00AM-5:30PM
General Summary
IT Support Technician III participates in all phases of planning designing procuring deploying implementing and sustaining IT infrastructure. The incumbent will assist in creation and implementation of standardized repeatable automated Infrastructure support processes to ensure availability accuracy and timely completion of all projects and operations break/fix issues. He or she will also set up and configure new IT Infrastructure equipment including but not limited to switches servers and firewalls with assistance.
This position will be responsible for
Facilitates all phases of planning designing procuring deploying implementing and sustaining IT infrastructure.
Follows and establishes Infrastructure support processes to ensure availability accuracy and timely completion of all projects and operations break/fix issues.
Mentors others to correctly follow these processes.
Under limited supervision relies on instructions and pre-defined guidelines to perform the functions of the job.
Follow corporate vision mission and values in daily activities.
Follow the highest ethical standards in all activities undertaken.
Leads the collection of requirements and performing gap analysis of project requests as it relates to Infrastructure from the planning stages to implementation.
Rack and stack/connect various IT hardware components and perform necessary cable management procedures with limited direction/supervision.
Configure network devices servers and storage devices with limited direction/supervision.
Leads others in the documentation and tracking of IT Infrastructure hardware during the deployment process.
Leads others in the implementation and maintenance of asset disposition process including annual asset inventory.
Develop and maintain broad awareness of the hardware software and networking components of the company systems Strategic System Architecture.
Establish and maintain strong working relationships with customers co-workers the business community consultants contractors and vendors.
Follow established change management procedures relating to all Infrastructure related moves additions and changes.
Maintain and document all tickets and change requests submitted by internal and external customers.
Develop and maintain broad awareness of the hardware software and networking components of the companys strategic system architecture.
Stay up to date on current and future Infrastructure technologies capabilities and trends.
Actively seek out unreported IT related non conformances and work to correct.
Work with sustainment teams to establish maintain and update the strategy (methodology processes standards tools services) used in implementing supply chain IT Infrastructure equipment for continuous improvement.
Assist in the creation of documentation for completed projects that can be used by support teams for future troubleshooting.
Other duties as assigned or requested.
Required Experience:
IC
Employment Type
Full-Time
