Junior Product Support
Junior Product Support
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Job Description
About Us
At Gameopedia our journey began in Norway with a simple mission: to be the geeky gamer friend who helps you find the perfect games and offers top-notch recommendations. From humble beginnings we quickly made our mark landing our first major customer a year later one of Norways largest news publications. This pivotal moment propelled us to expand our operations to India starting with five passionate gamers working around a dining table in a small apartment.
Today with offices in Oslo and Hyderabad we serve industry-leading video game data and insights to the biggest companies worldwide influencing millions of gaming decisions every day. Our evolution from a small startup to an industry leader is driven by our dedication to providing gamers with extraordinary experiences. We are now transitioning into a product company developing B2B and B2C products that will revolutionize how people engage with games.
We are scaling up our operations and our vision over the next three years is to create extraordinary experiences for a billion gamers every day. Join us in this exciting journey and help us shape the future of gaming!
Junior Product Support Specialist (Night Shift)
Location: Hyderabad (Remote-first with weekly in-office meetups)
Shift: 10:00 PM 7:00 AM IST (post-training)
Type: Full-time Junior Level Gaming Industry
About the Role
We are looking for a highly motivated and detail-oriented Junior Product Support Specialist to join our growing team. This role is ideal for someone who combines strong communication and analytical skills with a passion for gamingand is comfortable working independently during night hours.
You will support our enterprise clients by addressing product issues and service requests. During periods of lower support activity youll contribute to game data operations such as research taxonomy tagging and metadata enrichment.
This hybrid role offers deep exposure to our internal tools client ecosystem and data processespreparing you for long-term growth in both Product Support and Game Data Operations.
Key Responsibilities
Act as the first point of contact for client issues during night shift hours
Acknowledge respond to and manage SLA-bound support tickets
Independently resolve queries where possible and escalate appropriately
Maintain professional and timely client communication
- Support operational tasks including:
Game data research and entry
Taxonomy tagging and metadata enrichment
Documentation and structured research initiatives
Collaborate with cross-functional teams to ensure client satisfaction
What Were Looking For
Excellent written and spoken English communication
Ability to work independently and responsibly during night hours
Strong attention to detail and accuracy in handling data
Solid problem-solving and critical thinking skills
Comfortable using G-Suite and AI tools; quick learner
Passion for gaming and staying updated on the industry
12 years of experience in support roles (client-facing or SaaS preferred)
Based in Hyderabad with availability for weekly in-person meetups
Willingness to work night shifts post-training and adjust schedule as needed
Benefits
Competitive salary
Health insurance
Casual dress code
Dynamic collaborative work culture
If youre excited about working at the intersection of gaming technology and client supportand want to growwed love to hear from you.
Apply now and help us redefine the future of game intelligence and support delivery.
Employment Type
Full Time
