Network Support Agent
Network Support Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Everything you are looking for and more
a pessoa responsvel por prestar assistncia rede PUDO. O trabalho consiste em dar suporte ao PUDO ajudando-o a funcionar corretamente como ponto de entrega tanto por telefone como por e-mail bem como tarefas de integrao acompanhamento e controlo de qualidade.
What responsibilities and objectives will you have
Atendimento telefnico da rede.
Caixa de correio.
Acompanhamento de consultas.
Prestao de atendimento proativo.
Reviso de dados pessoais bem como modificao em caso de alterao dos PUDOs.
Registo ou modificao de horrios comerciais e/ou perodos de frias dos PUDOs.
Registo administrativo de novos PUDOs.
Onboarding.
Iniciativas estratgicas.
Gesto do processo de encerramento de PUDOs.
Melhorar a qualidade da rede.
Notificaes rede a nvel nacional ou local sobre atualizaes aes de marketing ou modificaes.
Well what will the requirements be
- 1 ao de experiencia previa en puestos similares (customer care backoffice administracin).
- Manejo de CRM (Pipedrive Hubspot o Salesforce) medio-alto.
- Manejo de Paquete Office alto.
- FP o Grado en administracin o similares.
- Ingles B2.
- Capacidad de comunicacin y atencin al pblico.
- Seguimiento de procesos establecidos y feedback de mejoras por los canales correctos.
- Capacidad para priorizar y organizar su trabajo en entornos multitarea.
What do we offer
Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted
Why join us
- Because we dont settle we go further and multiply impact (10X Attitude).
- Because we design every transformation around real customer value (Passionate About Customers).
- Because we make things happen fast and smart not perfect but done (Go Go Go).
- Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
- Because we win together diverse collaborative driven by one shared vision (One Goal One Team).
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces as it is focused on promotion within and outside the company as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.
Employment Type
Full Time
