Case Manager
Case Manager
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Job Description
Job Description:
At Berklee we believe in nurturing the whole studentcreatively intellectually and personally. As a global leader in music and performing arts education we are committed to creating a learning environment that supports both artistic growth and student well-being. The Case Manager plays a vital role in that mission by ensuring students can access the care support and resources they need to thrive.
Reporting to the Senior Case Manager this position is part of Berklees Student Support Services team and works closely with Counseling Services Health and Wellness Student Success Advising and other campus partners to help students navigate challengeswhether academic emotional medical or personal.
What Youll Do
- Respond to health and wellness early alerts connecting students to resources and coordinating follow-up
- Provide 1:1 non-clinical consultations and walk-in support for students navigating physical or mental health concerns including help with off-campus care and insurance
- Serve as a key member of the CARES team assisting with triage and support plans for students of concern
- Communicate and collaborate with faculty staff parents and external providers to ensure a coordinated care approach
- Help coordinate aftercare for students returning from hospitalization
- Maintain accurate timely and confidential documentation in accordance with college standards
- Assist with additional student support duties and cross-campus initiatives as needed
Who You Are
Youre a thoughtful compassionate professional with experience helping students manage health-related challenges in a college healthcare or student affairs setting. You bring excellent judgment sensitivity and discretion and youre passionate about connecting students to the right support at the right time.
Youre also:
- A skilled communicator with the ability to work collaboratively across departments and roles
- Organized detail-oriented and calm under pressure
- Able to balance urgency with empathy and structure
- Comfortable working with young adults and navigating evolving needs
Qualifications:
- Bachelors degree in social work counseling education health sciences or related field (Masters preferred)
- Experience in college university or healthcare environments preferred
- Familiarity with health insurance community referrals and campus-based support systems
- Ability to manage sensitive situations with care and confidentiality
Why Berklee
At Berklee we support not just our students but our staff as well. This is a role where your impact is immediate and meaningfuland where your well-being matters too.
We offer:
- A creative mission-driven work environment
- Flexible hybrid schedule and generous paid time off
- Tuition benefits for employees and dependents
- Access to world-class performances and campus events
- Opportunities to grow alongside a vibrant inclusive team
If you believe in the power of compassion collaboration and creativityand you want to help students stay well and stay enrolledthis is the job for you. Apply today!
This document does not create an employment contract implied or otherwise other than an at will employment relationship.
Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.
As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .
Berklee is committed to increasing the diversity of our institution community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
StaffRequired Experience:
Manager
Employment Type
Full-Time
