People Operations Senior Associate
People Operations Senior Associate
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Job Description
People Operations Senior Specialist - Latin America
Were looking for a People Operations Senior Specialist for our Latin America region to join our People Operations Team in So Paulo. This role is a great opportunity for someone who is looking to develop and add impact on Wises mission and enable the Global People Operations vision to create fast convenient and transparent Wiser support powered by smart tech and human advice.
This role will report to the People Operations LatAm Lead for the Americas based in So Paulo.
Your mission:
At an exciting time of ambitious growth your role of People Operations Senior Specialist in the People Operations team will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle and supporting our people (we call them Wisers) to do what they do best at Wise.
Youre someone wholl keep us on track and compliant ensuring our operational engine ticks along nicely but youre also inquisitive and hungry for new ways we can handle process and improve the Wiser journey and experience. Its that inclusive growth mindset which is key to the success of our team.
Youll also play a vital role in how we do things as a global team collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering while ensuring the Wiser experience remains the same around the world.
Heres how youll be contributing to People Operations:
Be the initial point of contact for employee queries and provide timely responses to your fellow Wisers
Ensure our HR system and all employee records are up to date and correct
Partner with our Payroll team to ensure they have everything they need to run an error-free payroll as well as our People Technology team to proactively identify any further opportunities for automation
Coordinate new hire onboarding tasks
Support Wisers who are looking to take advantage of our leave and benefit plans navigating them through the different stages of their journey and the policies to support them
Maintain the digital information space (Confluence) for all Brazil-based and Mexico-based People Operations information so Wisers can obtain relevant information at all times
Process Workday actions in relation to the Wiser lifecycle
Facilitate employment transfers from one geo to another ensuring that Wisers have a full understanding of everything to consider about their move
Manage the administrative process of offboarding Wisers ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop
Provide guidance to leads locally and from other offices on Brazil and Mexico specific processes systems and benefit policies
Partner closely with the People apprentices helping them get better at day-to-day operational tasks as well as developing world class people skills
Share ideas and contribute to projects both on a local and global level which will collaboratively shape the future of Wise as we continue to grow
Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work
This role will give you the opportunity to:
Create a first-in-class Wiser experience - Follow a customer-centric approach in curating a seamless lifecycle experience for our Wisers
Create continuous improvement within the team - Recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook
Gain international exposure - Collaborate with and support our teams in offices around the Americas region as well as getting involved in Global People Operations projects
Be part of our mission to make money without borders the new normal
Qualifications :
About you:
Radiant people skills - with huge amounts of personal energy with the ability to build and maintain collaborative relationships and happy to be the first point-of-contact for our Wisers
Fluent in English and Portuguese both written and verbal. Other languages are a plus!
Honesty and reliability - able to own up to mistakes and learn from them (we all make them after all) and reliable - someone who never breaks promises
Customer driven - is customer centric always thinking about how to automate and improve the Wiser experience while working smarter not harder
Detail focused - youll have an eye for the details and be data-oriented using these two skills to drive informed decisions
Adaptable and solutions focused - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities but be able to have big picture proactive thinking for the long term path ahead
Curiosity to learn & grow - we dont expect an expert in every HR topic at this level but we do expect you to have a positive can-do attitude and a desire to learn and grow the knowledge and experience you already do have
Ability to multitask - you must be able to handle multiple tasks - often at the same time. Youll also have the ability to start stop pick-up and complete tasks on a recurring basis
Strong growth mindset - being resilient to and excited about change in a hyper-growth environment with the opportunities it brings and the multiple projects youll be involved with simultaneously
Additional Information :
HRIS knowledge and technical aptitude such as familiarity with G-suite and experience with Workday Calabrio and/or Excel would be a plus
Brazil Labor Law knowledge
Mexico Labor Law knowledge
Payroll processing experience
Spanish language proficiency
What do we offer:
Salary range: R$87100 - R$107900
Company Restricted Stock Units
Key benefits:
Flexible working - whether its working from home school plays or life admin we get that flexibility is essential and youre trusted to do the right thing and be responsible
Stock options in a profitable company
Generous parental leave
Private medical and dental plan (premium - no copay and extension to legal dependents without extra cost)
Life insurance (24x monthly salaries)
Monthly food (BRL 1.166/month) and meal vouchers (BRL 708/month)
Company-paid EAP (Employee Assistance Program)
TotalPass - exclusive fitness discounts for monthly plans
Sick days prorated paid me days 5 paid compassionate days a paid volunteer day annually
6-week paid sabbatical after 4 years with us
Loads of development opportunities
A fun work environment with social activities and events
The opportunity to work with super smart curious people
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
