People Partner, Operations
People Partner, Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role:
The People Partner plays a key role in supporting the workforce to ensure employees are engaged productive and happy. This role supports employee situations with discretion and HR expertise and coaches front-line managers on addressing employee escalations developing high performing teams and managing performance.
What youll do:
- Investigate escalated employee concerns and resolve employee relations issues; provide recommendations and guidance to the business
- Help identify training needs for individuals and managers working closely with L&D; provide training on HR-related topics
- Provides day-to-day performance management guidance to management (e.g. coaching counseling performance improvement plans disciplinary actions).
- Front-line manager coaching on various topics ranging from employee development to performance management to creating inclusive team environments.
- Partners with PBPs on offboarding employees - conducting exit interviews and combining qualitative exit data with quantitative data to understand trends in regrettable and non-regrettable attrition. Partner with PBPs and the business to drive change
- Advocate for employees success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
- Equitably exercise high-judgment manage through ambiguity and serve as the first point of escalation for employee concerns.
- Promote adoption of technology self-service change management and continuous improvement.
What youll need:
- 2-3 years experience of relevant HR experience
- Foundational understanding of talent and performance management processes and systems
- Ability to prioritize workload and self-manage projects; demonstrates initiative and manages multiple competing priorities
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent interpersonal and relationship building skills
- Excellent time management skills and a proven ability to meet deadlines
- Experience coaching managers through performance management and employee relations matters
- Ability to comprehend interpret and apply the appropriate sections of applicable laws guidelines regulations ordinances and policies
- Agility - the ability to be flexible adaptable and resilient
Nice to have:
- Experience in HR within Tech or Financial Services companies
- Experience working with Fraud Operations and/or Shared Services
- Experience supporting exempt and non-exempt employee populations
- HRIS and Workday experience
Employment Type
Full Time
