Senior Principal, Technical Project Manager
Senior Principal, Technical Project Manager
Posted on :
04-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The TTEC Digital Microsoft Partner Practice consisting of over 100 experts globally and growing have the most recent certifications and experience with Azure AI Power Platform and Microsoft Business Applications earning them AI Inner Circle Awards Eagle Awards Partner of the Year and nine Business Apps Inner Circle awards all of which validate our employees innovative industry solutions that fuel our clients exceptional customer experience (CX).
As part of our Project Management team supporting our Microsoft Practice you will provide program and project management services for the design deployment and delivery support of our services and solutions in a client-facing environment.
What youll be doing:
- Manage the overall delivery relationship with assigned program/project clients
- Frequent and direct contact with senior-level managers directors and executives to provide technical expertise and project status
- Lead overall implementation of large enterprise projects and small programs with team sizes varying from 3 to 50 people TTEC staff contractors client resources and vendors
- Set up and drive program management functions including a communication plan meetings tracking reporting escalation processes functional documentation and other internal processes
- Deliver weekly status reports either developed directly or in concert with project managers working in the program and provide project progress and issues to client stakeholders delivery management and account team
- Ensure client stakeholder alignment and drive overall program customer satisfaction.
- Develop and deliver financial reporting dashboards providing project financial status to client stakeholders
- Identify high-level risks assumptions and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program including delivery of change management required to address approved actions.
- Review project invoices for accuracy
- Work with project staff to develop work plans and assign duties and responsibilities to ensure the specified project objectives are met.
- Coach members of the project teams as needed to optimize the efficiency of the team.
- Manage the program resource plan project plan and schedule.
- Achieve project goals within designated constraints.
- Perform and support project management duties related to resource utilization and revenue projection.
- Assist in the continuous improvement of the established project management methodologies
- Perform related duties as assigned
What skills youll bring:
- Experience delivering transformation projects.
- Deep knowledge in at least one of these technologies:
- Microsoft Solution stack
- Customer Relationship Management-- Microsoft D365 CE highly desired
- Data and AI
- 10 years of Project/Program Management experience within a consulting environment
- Experience leading large enterprise client projects with 500000 - $in consulting services including executive-level sponsorship and reporting requirements.
- Experience managing projects following multiple implementation methodologies including waterfall agile/scrum and hybrid methodology-run projects.
- Experience leading a program with multiple projects and workstreams is preferred.
- Experience leading multiple project teams ranging in size from 3 to 50 people
- Superb written and verbal communication and listening skills
- Excellent organizational and planning skills
- Keen attention to detail
- Ability to build relationships collaborate problem solve negotiate drive and persuade while maintaining positive relationships with client stakeholders internal stakeholders and partners project team members and 3rd party partners.
- PMP or other Project Management Certification strongly preferred
- CSM ACP or SAFe Certification is desired and required for Hybrid or Agile-focused project teams.
- Ability to travel up to 30%
$140000 - $170000 a year
#LI-DD1
Team Overview
For five years in a row our Microsoft practice has achieved the Inner Circle for Microsoft Business Applications designation and we have been recognized as both the Partner of the year for Microsoft Dynamics 365 Marketing and as a Partner of the year finalist for Intelligent Sales & Marketing. In addition to our ongoing Gold Partner status our competencies range from software development and deployment of Dynamics 365 to Power Platform Azure and Microsoft 365. In mid-2022 the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.
Our integrated team approach of experienced CX engineers developers data scientists and solution architects design deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About Us
Avtex is now TTEC Digital. The acquisition aligns to TTECs continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
TTEC Digital and our 1700 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60000 employee service company with customers in more than 80 countries. Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-REMOTEUS
Required Experience:
Senior IC
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
