Claims Support Officer
Claims Support Officer
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Job Description
Claims Support Officer
Job No: 676139
Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs
Max Term Full Time
Insurance
Pay Band 2
We have multiple exciting opportunities for Claims Support Officer to join our Team in Sydney. These roles are 6-month contact opportunities.
Position Overview:
- Job Title: Claims Support Officer
- Location:10 Shelley Street Sydney 2000
- Salary: $76400 inclusive of 11.5% Super
- Work Arrangement: Hybridrole with mix of Work from Home and in Office (post probation period)
- Shift Patterns: Full-time 37.5 hours per week -Monday to Friday
This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.
What youll do
- Manage Insurance phone queues as per Contact Centre targets.
- Investigate gather and follow-up additional information as requested by Claims Team.
- Validate claim details and refer to business partners.
- Undertake review and audit tasks as directed.
- Manage complex escalations from business partners.
- Support the wider operations and Insurance team.
- Participate in learning and development coaching and performance improvement activities as directed by Leader.
- Assist with other queues during times of need when possible.
- Work collaboratively with business partners to help them perform their designated tasks.
What youll bring
- Certificate or qualification in Administration Business Accounting or Finance would be well regarded.
- Attention to detail accurately checking and processing tasks and showing concern for all aspects of the role.
- Communication skills ability to convey and explain information coherently and confidently both oral and written.
- Computer skills proficient keyboard skills and knowledge in Microsoft Office applications.
- Customer Service committed to increasing customer experience and delivering high quality solutions within required timeframes.
- Ability to provide client support and service to resolve issues via phone calls.
- Problem solving skills.
What we can offer you
Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:
- Salary: $76400 inclusive of 11.5% Super performance-based incentives
- Leave Benefits Annual leave Flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid Working:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
- Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more. As well as offers from over 400 top retailers.
- Reward & recognition programs: We celebrate your hard work and achievements!
- Career Development: We prioritize your career development offering ongoing training growth opportunities and the support you need to reach your full potential.
- Reputable Employer National trusted company with an inclusive and diverse workplace.
- Community Engagement Involvement in Charity events like Spirit to Cure.
Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here
Why youll love working with us
At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.
Chase the sun apply online today
At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences insights and diverse workforce that benefits our people our business and our customers. Wed love to see your application and speak with you even if you do not match the above mentioned.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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