Customer Support
Customer Support
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Support for their office in Porto.
Position: Customer Support
Location: Porto Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Prepare chargeback representment documents in accordance with specific requirements.
- Determine user risk level based on company procedures and policies.
- Verify user-provided documents to ensure authenticity and match system records.
- Accurately use review outcome to make informed decisions to blacklist/whitelist specific users.
- Escalate any potential fraud trends to senior management team.
- Investigate reasons for transaction rejections.
- Keep detail documentation through screenshot and various platforms.
REQUIREMENTS:
- Native/fluent in English both verbal and written (C2 level).
- Strong analytical skills problem-solving abilities and a commitment to maintaining the integrity of the review process.
- Ability to work effectively in a fast-paced team environment.
- High ethical standards and commitment to confidentiality.
- Enthusiastic and skilled in payment technology applications (CCDC PayPal and E-wallets)
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
BENEFITS:
- Working schedule: Monday-Sunday 9AM-6PM rotating schedule 2 days off.
- Modern office in a city center with open spaces easy to access with public transportation
- Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
Employment Type
Full Time
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