drjobs IT Support Manager

IT Support Manager

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Kuala Lumpur - Malaysia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

A bit about us

Were a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our products and technology.

Are you curious innovative and passionate

Do you take ownership embrace challenges and love problem-solving

Were looking for an IT Support Manager who will enable us to build industry disruptive tech products and revolutionise the way our customers use technology.

The purpose of this role is to manage the IT support staff and the day-to-day running of the IT support department nationally.

Responsibilities

Manage support staff

  • Set tasks and timeframes for staff and ensure that all tasks are completed timeously and efficiently.
    Attend to all HR related staff functions i.e. leave applications IR recruitment and selection of staff.
    Continuously coach and motivate staff. Developing and implementing a comprehensive plan to secure our computing network.
    Travel to branches regionally in Southeast Asia
Manage Support Infrastructure regionally
  • Maintain personal computers and IT equipment
    Ensure hardware and software are up to date and functioning optimally
    Ensure network and connectivity is functioning optimally
    Assess support infrastructure current and future needs and plan accordingly
    Asset Management and Procurement
    Ensure all assets and inventory processed and documented
    Perform monthly asset reviews for each branch
    Procure assets according to branch and company procedure
Meet IT Support Service Level Agreements
  • Oversee staff and incoming jobs.
    Prioritise accordingly to meet customer satisfaction standards
    Plan and organise daily activities to ensure tasks are completed in time

Requirements

  • Microsoft Certified Qualification
  • IT Management Degree
  • BSC in Computer Science (Preferable)
  • 4 years previous Supervisor / Management experience
  • 2 years Procurement and IT Asset Management experience
  • 3 years Networking experience
  • 3 years IT Security experience
  • Effective verbal and written communication skills.

          Employment Type

          Full Time

          Company Industry

          About Company

          Report This Job
          Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.