Office Support Specialist

*This position is in office full-time 5 days a week and does not have an option for hybrid or remote due to the nature of the role.*

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers property-and-casualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Umialik Insurance Company a member of the Western National Insurance Group is seeking an Office Support Specialist to join our team!

The individual in this role will have the opportunity to provide administrative and clerical support to the department and office.

What are the responsibilities and opportunities of this role

• Processes new business applications.
• Keeps accurate and current records of new business applications in designated systems that are accessible to others.
• Opens sorts and delivers daily mail to appropriate person or department.
• Scans documents into designated systems that are accessible to others.
• Assembles and folds paperwork stuffs envelopes and prepares mailings.
• Weighs meters and prepares outgoing mail and packages for pick up or drop off at the post office.
• Performs special projects and other duties as assigned to support the underwriting department and the office.
• Seeks relevant information and answers to key questions from defined sources.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Contacts other internal departments and team members.
• Answers incoming customer calls for department.
• Communicates effectively by creating and delivering a variety of task-focused and learning-related messages and information.
• Consistently acts according to our customer experience standards including responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.

What are the must-have qualifications for a candidate

• Good communication skills.
• Demonstrated ability to pay attention to details.
• An ability to follow process.
• Time management skills and ability to meet deadlines.
• High school diploma or equivalent.
• Proficient use of various core systems office and computer equipment and software packages.

Compensation Overview

The full hiring range for this role is $19.11 - $25.18 an hour. However the base pay offered may vary depending on the job-related knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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