Technical Support Specialist
Technical Support Specialist
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
The Technical Support Specialist is responsible for delivering Level II technical support pertaining to hardware and software issues.
Duties and Responsibilities:
- Assist users in the resolution of computer-related issues including inoperative hardware software malfunctions and network connectivity challenges. Respond to customer inquiries with efficiency and effectiveness employing active listening techniques and tailored responses while maintaining a steadfast commitment to service excellence.
- Provide comprehensive hardware support functions which encompass but are not limited to end-user assistance desktop and laptop support on-site office installations and mobile device support. Execute computer imaging post-imaging configurations preventative maintenance and basic printer troubleshooting collaborating with vendors for necessary repairs.
- Deliver software support services that include but are not limited to troubleshooting standard applications utilized within Sidleys operational environment conducting software installations and configurations implementing updates and preventative maintenance and providing support for third-party applications in coordination with relevant vendors.
- Oversee both deployed and inventory assets ensuring the maintenance of accurate records for each user and each piece of equipment. Coordinate and facilitate hardware relocations modifications and exchanges.
- Provide break/fix support for telecommunications equipment including handsets telephone cords and base units.
The successful candidate is expected to demonstrate the following key skills and abilities:
- Exemplary organizational skills
- Meticulous attention to detail
- Sound judgment
- Excellent interpersonal communication skills
- Strong analytical and problem-solving capabilities
- Meticulous attention to detail
- Sound judgment
- Excellent interpersonal communication skills
- Strong analytical and problem-solving capabilities
Employment Type
Full-time
Key Skills
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