Inside Sales Representative, 6- Month Contract
Inside Sales Representative, 6- Month Contract
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION OVERVIEW
The Inside Sales Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. This includes 1) taking and processing orders; 2) responding to customers in person online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. Additionally this successful candidate will work towards maintaining productive working relationships with internal staff and external customers and coordinating all aspects of siding allied and promotional orders from receipt to delivery.
RESPONSIBILITIES
- Service customers directly by telephone email mail over the counter and in the showroom.
- Assist customers and sales representatives with all inquiries pertaining to product shipping warranty etc.
- Support outside sales team by adopting internal processes to ensure customer satisfaction.
- Communication with marketing and pricing department regarding customer pricing issues.
- Product knowledge to assist dealers with part and/or install inquiries.
- Create and manage order entries.
- Prepare a daily schedule of orders and distribute them to branch warehouse staff.
- Collaborate with warehouse staff when dealing with shipping errors and discrepancies.
- Address delivery-related issues such as late shipments shortages and damaged products.
- Prepare all required paperwork for freight claims and arrange for appreciate credit or reshipment (if applicable) resulting from damaged product on shipment.
- Handling cash credit and debit and processing transactions
- Regularly communication by telephone email and MS Teams to various departments (Sales Marketing Allied Accounting) on inquires to assist in facilitate orders for shipping and pick-up.
- Participate in local trade shows.
- Process credit/invoices for customers when required.
- As required complete other tasks given by Branch Manager.
Qualifications :
EDUCATION
- Completion of college/vocational or technical training (Grade 12 or GED as a minimum)
- Knowledge of building materials and construction techniques (Not required by would be an asset).
- Computer literate; Proficiency in using the Office Suite of products including (Word Excel Teams and Outlook)
SKILLS AND ATTRIBUTES
- Customer-focused attitude with a high level of professionalism and discretion
- Excellent communication interpersonal skills and ethics
- Attention to detail with an elevated level of accuracy.
- Excellent administrative organizational time management and prioritizing skills
- Knowledge of building material industry and have working knowledge of the different materials sold in the market.
- Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
- Able to handle a fast paced demanding environment and to act with urgency when necessary.
Additional Information :
Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
