Spotify Customer Service Expert with Polish and English
Spotify Customer Service Expert with Polish and English
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Job Description
Ready to rock the customer service world Heres your backstage pass to becoming a Spotify Support Superstar:
Drop beats of wisdom via chat to our awesome users
Become the go-to guru for How to and FAQ questions turning confusion into crystal-clear melodies
Unscramble account and payment puzzles like a pro DJ keeping our users playlists pumping
Crank up the volume on your troubleshooting skills fine-tuning the Spotify experience for everyon
All support is non-voice no phone calls only chat.
Qualifications :
Ready to join our chart-topping support team Heres what you need to hit all the right notes:
Polish language skills (C1 level) fluent and clear in writing
Based in Bulgaria (or ready to relocate)
English proficiency (B2 or above) to collaborate in a global team
A valid EU work permit
Flexibility to groove on different shifts including weekends (because music never sleeps!)
Previous customer service experience is a plus
A communication style smoother than a jazz saxophone solo
A positive attitude that could cheer up even the grumpiest metalhead
The ability to explain things simply and clearly like a catchy hook
A rockstar can-do mindset
Additional Information :
This gig comes with perks:
Long-term job security with a permanent contract
Additional health insurance and life insurance
21 days of paid annual leave
Food vouchers
Clear career path within the company
Work from home after initial training in our modern Sofia office
Competitive salary
World-class on-the-job training
More awesome extras:
Fully digital employee services via eSignature
Employee assistance program (incl. 24/7 psychological support)
Discounts portal with 20 exclusive offers
Employee referral and rewards program
Multisport card partially covered by the company
Access to certification training and learning portals
Regular team events wellness initiatives & CSR activities
Gifts for birth or adoption
Global company know-how in a supportive inclusive team
If youve got the language the attitude and the passion we cant wait to hear your rhythm. Apply now and join the Spotify customer experience tour!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
