Customer Order Management & Logistics Support Senior Specialist - Cluster Responsibilities

Job Description

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking brands. In this role youll help us deliver better care for billions of people around the world. It starts with YOU.

In this role you will:

• Use your solid knowledge of order to delivery processes in both Family & Personal Care and Professional areas in EMEA IFP and UK IFP organizations.

• Utilize several customer service software and tools to manage and document customer interactions and feedback (e.g. SAP Salesforce Qualtrics BT Zoom).

• Identify gaps in current Order to Delivery processes for multiple markets and suggest optimized ways of working to improve the teams efficiency and customer satisfaction. Lead small continuous improvement projects.

• Execute the complete order planning and order process for your own CMI/VMI Customer including managing orders to maximize supply and service levels increasing NSV through cross-selling and ensuring orders align with forecasts.

• Take responsibility for Customers logistics claims through Dispute Case Management tool investigate complaints create credit/debit notes and returns and liaise with stakeholders as required.

• Cooperate and communicate with multiple stakeholders daily across various seniority levels and countries including Sales Deployment Marketing Master Data Collections Pricing CashApp Demand Planners Collaborative Planners Distribution Managers Logistics Tactical Planners Transport Coordinators Subject Matter Experts Internal Control Project teams ECOM DTS.

• Participate actively in teleconferences/meetings with stakeholders address customer requirements communicate challenges proactively and search for optimal solutions adjusted to the current situation.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals like you.

At Kimberly-Clark youll be part of the best team committed to driving innovation growth and impact. Were founded on more than 150 years of market leadership and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development.

You love what you do especially when the work you do makes a difference. At Kimberly-Clark were constantly exploring new ideas on how when and where we can best achieve results. When you join our team youll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center.

To succeed in this role you will need the following qualifications:

• Over 5 years of customer-facing experience in Order Management Customer Service in FMCG sector or B2B Order To Cash Supply Chain roles with strong specialized job knowledge.

• Proven record of working with multiple stakeholders from different countries.

• Thorough knowledge of all MS Office tools especially MS Excel and Power BI.

• SAP & SNC skills Salesforce Qualtrics.

• Excellent time management skills sense of urgency ability to separate urgent and important tasks and manage pressured situations.

• Ability to use own initiative and work independently with multiple deadlines/tasks.

• Fluent English and two out of the following languages with the proficiency on CEF-B2/C1 level are required: German French Dutch Spanish Italian Portuguese

Total Benefits

Great Support for Good Health - with medical dental and vision coverage options Social Fund and Cafeteria Platform life insurance to support you and your family in unexpected moments and the Employee Assistance Program as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 3 days per month from the office in accordance with our internal policy as we understand the importance of work-life to that we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special and to participate in voluntary incentives in addition to your regular working duties in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth- we are committed to helping our employees develop and grow which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment -a job at the very heart of Kimberly-Clarks finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime please check out the careers website.

And finally the fine print.

For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation support for this role.

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