Customer Service Representative Service Division
Location: Albuquerque NM (In-Office)
Company: Solar Works Energy
About Us
At Solar Works Energy we believe solar isnt just about panels and power its about people.
Our Service Division is growing and were committed to protecting the reputation of "The Solar Works Way" by delivering an outstanding customer experience from start to finish.
The Opportunity
Were seeking a Customer Service Representative who is passionate about service solutions and making every customer interaction a positive one.
You will serve as the first point of contact for service customers helping them through troubleshooting scheduling project updates and ensuring they feel valued every step of the way.
To complete your application please take our short assessment test designed to help us better understand your strengths and fit for this role.
Previous experience in a call center concierge or customer-facing role strongly preferred.
Excellent phone etiquette active listening and interpersonal skills.
Strong organizational and time management abilities.
Proficiency in using CRM and phone systems.
Positive attitude professional demeanor and commitment to in-office teamwork.
Benefits
Opportunity to join a mission-driven company with a strong reputation.
Work in a collaborative environment focused on service excellence.
Competitive salary and benefits package.
Career growth opportunities as the service division continues to expand.
Be part of a company that values people customers and team members.
Candidate Profile * High school diploma or GED with six to twelve months of relevant experience preferred 6 months of management or coaching experience Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed