Export Customer Order Desk Specialist

Motorcycle Customer Order Desk Specialist: Customer Order-to-Cash Management & End-to-End preparation verification and timely submission of all export documents to support the achievement of export business sales objective and department KPIs.

 

Key Responsibilities

1. Order & Master-Data Management

• Receive and enter export orders in SAP within 48 hours of receipt.
• Validate pricing MOQ lead time and stock availability before release.
• Keep customer article HS-code and price-list data accurate and current.
• Coordinate new-article set-up (labels weights dimensions) with Product Management.
• Issue order confirmations and proactively flag deviations to customers & Sales.

2. Shipment / Logistics Coordination

• Build optimized shipping units and container load plans to maximize cube utilization.
• Align daily with plants warehouses and Freight / Traffic teams on pick-ups.
• Book ocean or air freight secure vessel space and confirm ETD / ETA with forwarders.
• Track shipments end-to-end; escalate and mitigate delays to hit OTIF targets.
• Arrange insurance coverage and special handling (DG oversized) when required.

3. Export Documentation & Incoterms Compliance

• Prepare full document packs: commercial invoice packing list COO FTA certs (e.g. Form D RCEP) insurance quality certificates.
• Ensure all paperwork matches Incoterms (FOB CIF DAP etc.) and destination import rules.

4. Letter of Credit & Trade-Agreement Administration

• Review LC drafts request amendments and align terms with Sales & Finance.
• Generate 100 % compliant documents to avoid discrepancies and bank fees.
• Submit and track Certificate-of-Origin / FTA applications to unlock duty savings.
• Monitor regulatory changes (RCEP CPTPP ASEAN-FTA) and update internal guidelines.

5. Billing Claims & Cash Collection

• Issue export billings promptly after B/L release; upload e-documents to customer portals.
• Reconcile price adjustments A&P rebates and commission claims with Finance.
• Follow up on overdue invoices support credit control and drive DSO reduction.
• Initiate debit / credit notes for quantity or price variances discovered post-shipment.

6. Customer Interface & Issue Resolution

• Serve as single point of contact for distributors on order status documents and payments.
• Log analyse and resolve complaintscoordinating with Quality Warehouse and Traffic.
• Provide proactive shipment visibility and weekly order / backlog reports.
• Gather VOC (voice of customer) to feed continuous-improvement initiatives.

7. KPI Tracking & Continuous Improvement

• Maintain shipment and billing trackers; publish monthly KPIs (OTIF DSO claim ratio).
• Analyse bottlenecks; recommend process system or policy improvements.
• Support global SAP / TMS upgrades EDI roll-outs and automation projects.
• Act as key user for export modules training colleagues and creating work instructions.

8. Project & Ad-hoc Support

• Contribute to cross-functional projects (new market launches stock transfers tenders).
• Back-up colleagues during peak periods or leave to ensure seamless service.
• Prepare management presentations and data deep-dives for APAC Sales leadership.
• Obtain plant Chamber of Commerce or embassy stamps / legalizations on time.
• Maintain a digital archive of shipping documents for audit and customer self-service.

Qualifications :

• 2 yrs export documentation or customs-broker experience
• Deep knowledge of Incoterms 2020 & ASEAN/FTA rules
• Logistics experience in the tire/ Automotive sector
• Strong command of English (written & spoken) and Thai

Additional Information :

Because every great ride starts with flawless paperwork. Continental Motorcycle Tires is expanding fast across AsiaPacific. We need an export pro who can turn a maze of customs regulations free-trade agreements and shipping deadlines into smooth on-time deliveries for our customers in APAC.

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

No

Employment Type :

Full-time