drjobs Guest Relations Manager (Saudi Only) العربية

Guest Relations Manager (Saudi Only)

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1 Vacancy
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Job Location drjobs

Riyadh - Saudi Arabia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • To provide a personal service to all the guests fully aware and following the hotel standards and procedure
  • Assures safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
  • Ensures norms procedures and systems for safety and security of guest belongings (e.g. lockers left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
  • Directs and co-ordinates various services related to daily operations as required.
  • Optimizes the efficient usage of room inventory by monitoring control and feedback to support the departments.
  • Oversees emergency operations to minimize hotel losses and liability.
  • Ensures adherence to company and hotel policies by all departmental employees.
  • Monitor appropriate standards of conduct uniform hygiene and appearance of staff.
  • Provide input for Front Office meetings and conduct daily briefings.
  • Assist in training new staff members coach them and monitor their performance.
  • Identifies training needs assists in developing formal training plans and implementing training session ongoing basis.
  • Ensures all new information procedures and policies are communicated and implemented effectively within the department.
  • Ensures that all Front Office standards are maintained by regular spot checks and observations taking corrective action and retraining.
  • Prepares work schedules and store requisitions on a timely basis.
  • Notifies the Front Office Manager of all operational problems whether related to employee performance/misconduct or procedures.
  • To inspect pre-assigned rooms for VIP guests ensuring that all room set-ups and amenities are prepared according to standard.
  • Check-in and Check-out with escorts MIPs & RIPs guest to their rooms.
  • Check the condition of the departure rooms with the shift leaders and assist if required.
  • Follow up with the Shift leaders in regards to any room discrepancies (skips sleeps) and assist with their inspection.
  • Ensure that shmoos is being done on a regular basis.
  • Ensure all Colleagues within Front Office are fully aware of the daily inventory yield and revenue management and sell rates.
  • Conduct the annual performance review for the Front office employees.
  • Ensure smooth hand over to next shift
  • Ensures guests satisfaction by resolving and taking appropriate actions on all guests complaints.
  • Calls General Manager and concerned HODs without delay for any fire bomb threat burglary or death that has occurred on the premises.
  • In all incidents provide management with reports and recommend actions to avoid repetition of any incident accident theft complaints etc
  • Make regular rounds of the Hotel to ensure the guest experience.
  • Supervise Front Desk Colleagues assist in check in and checkouts if needed.
  • Cooperate coordinate and communicate with other hotel departments as required
  • Maintains hotels level of cleanliness and sanitation (hygiene) in accordance with Regent standards by conducting inspections and taking appropriate action.
  • Handles government officials press etc. during the duty.
  • Be aware of daily functions events VIP and group arrivals.
  • To act an active role with the FO employees in order to maintain the department targets (TrustYou LQA and Enrollment).
  • To cover Operational shifts on a rotation Basis in line with business demands and employment contract.
  • To be fully conversant with the FO Down Time procedures and to carry out your role swiftly in the event of a system failure.

Qualifications :

  • 3-4 years experience in Front Office or Guest Services preferably in a luxury hotel.

  • Strong communication and interpersonal skills.

  • Proficiency in hospitality systems (Opera PMS CRM).

  • Exceptional problem-solving abilities.

  • Well-groomed professional appearance.

  • Fluent in English; additional languages are a plus.

  • Degree or diploma in Hospitality Management or a related field is preferred.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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