Employee Relations Senior Advisor

At Wise were building money without borders and that starts with our people. Were looking for a Senior Employee Relations Advisor to join our team in So Paulo supporting Wisers across the Americas including Brazil Mexico the U.S. and other parts of Latin America.

In this role youll combine strategic thinking sound judgment and emotional intelligence to help Wisers and leaders navigate complex challenges resolve issues early and scale our People practices with empathy and integrity. Youll serve as a trusted advisor coach investigator and collaborator ensuring that how we support our people reflects Wises values and meets local legal standards. Youll also have the unique opportunity to influence and shape global ER practices across Wise.

Your mission

Youll be the first point of contact for sensitive people matters the trusted voice leaders turn to when the stakes are high. Whether supporting workplace investigations addressing behavioral or performance concerns or building scalable processes for how we work youll lead with clarity fairness and care.

This role blends advisory coaching and investigation responsibilities helping teams navigate cross-border complexities with cultural awareness and business pragmatism. Youll think critically act with empathy and bring integrity and structure to sensitive or ambiguous situations always balancing compliance with a people-first approach.

Youll also play a key role in global collaboration contributing to the evolution of our ER strategy across regions. Your insights will help align Wise-wide practices share learnings and build scalable ER capabilities worldwide.

 What youll be doing

• Independently manage complex ER cases across Brazil Mexico the U.S. and other LATAM countries including investigations whistleblower matters performance conduct accommodations attendance policy guidance and issues involving legal or regulatory risk

• Act as a Workplace Investigator conducting fair timely and thorough reviews in alignment with Wises global standards and regional labor laws

• Provide real-time high-trust support on sensitive people issues coaching leaders to take thoughtful effective action

• Resolve concerns early and informally where possible guiding Wisers and Leads toward practical people-centered outcomes

• Partner with Legal Compliance and People Partners to assess risk and ensure we operate in line with Wises values and local requirements

• Use ER data to surface trends risks and cultural insights influencing decisions and shaping better policies

• Lead and contribute to global and regional ER initiatives including policy design ER process scaling case management improvements training and cross-border alignment projects

• Deliver and improve training and tools that help managers lead with clarity fairness and consistency

• Review and maintain regional employee guidelines and processes ensuring compliance with Brazilian CLT Mexican labor law U.S. practices and broader regional norms

• Collaborate across the global People team to align practices and build shared ER knowledge and infrastructure at scale

Qualifications :

This role is for you if you:

• Have 57 years of experience as an ER/HR Advisor or Employee Relations professional supporting complex people matters across multiple jurisdictions

• Are a confident investigator experienced in handling sensitive cases related to performance conduct attendance accommodations and policy violations

• Have a strong working knowledge of Brazilian labor law (CLT)and U.S. employment practices; familiarity with Mexican labor law and broader LATAM experience is a plus

• Fluent written and verbal communication skills in English with the ability to navigate cultural nuances across different time zones

• Are known for your emotional intelligence critical thinking and calm solutions-oriented approach under pressure

• Can coach leaders at all levels helping them lead with empathy accountability and business awareness

• Are comfortable working in ambiguous or high-stakes environments using sound judgment to guide decisions

• Use data and insights to inform your approach helping build proactive scalable systems

• Are confident using tools like Workday Slack Google Suite and Lucidchart and quick to adapt to new platforms

Bonus if you have:

• Fluency in Spanish in addition to  English and Portuguese 

• Experience working in hybrid global organizations especially those scaling or operating across multiple regions

• A track record of navigating cross-cultural ER issues across regions like EMEA APAC or beyond

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time