Guest Relations Manager (Saudi Only)

• To provide a personal service to all the guests fully aware and following the hotel standards and procedure
• Assures safety and security of the guests visitors employees and protects the property by working closely with hotels security personnel.
• Ensures norms procedures and systems for safety and security of guest belongings (e.g. lockers left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
• Directs and co-ordinates various services related to daily operations as required.
• Optimizes the efficient usage of room inventory by monitoring control and feedback to support the departments.
• Oversees emergency operations to minimize hotel losses and liability.
• Ensures adherence to company and hotel policies by all departmental employees.
• Monitor appropriate standards of conduct uniform hygiene and appearance of staff.
• Provide input for Front Office meetings and conduct daily briefings.
• Assist in training new staff members coach them and monitor their performance.
• Identifies training needs assists in developing formal training plans and implementing training session ongoing basis.
• Ensures all new information procedures and policies are communicated and implemented effectively within the department.
• Ensures that all Front Office standards are maintained by regular spot checks and observations taking corrective action and retraining.
• Prepares work schedules and store requisitions on a timely basis.
• Notifies the Front Office Manager of all operational problems whether related to employee performance/misconduct or procedures.
• To inspect pre-assigned rooms for VIP guests ensuring that all room set-ups and amenities are prepared according to standard.
• Check-in and Check-out with escorts MIPs & RIPs guest to their rooms.
• Check the condition of the departure rooms with the shift leaders and assist if required.
• Follow up with the Shift leaders in regards to any room discrepancies (skips sleeps) and assist with their inspection.
• Ensure that shmoos is being done on a regular basis.
• Ensure all Colleagues within Front Office are fully aware of the daily inventory yield and revenue management and sell rates.
• Conduct the annual performance review for the Front office employees.
• Ensure smooth hand over to next shift
• Ensures guests satisfaction by resolving and taking appropriate actions on all guests complaints.
• Calls General Manager and concerned HODs without delay for any fire bomb threat burglary or death that has occurred on the premises.
• In all incidents provide management with reports and recommend actions to avoid repetition of any incident accident theft complaints etc
• Make regular rounds of the Hotel to ensure the guest experience.
• Supervise Front Desk Colleagues assist in check in and checkouts if needed.
• Cooperate coordinate and communicate with other hotel departments as required
• Maintains hotels level of cleanliness and sanitation (hygiene) in accordance with Regent standards by conducting inspections and taking appropriate action.
• Handles government officials press etc. during the duty.
• Be aware of daily functions events VIP and group arrivals.
• To act an active role with the FO employees in order to maintain the department targets (TrustYou LQA and Enrollment).
• To cover Operational shifts on a rotation Basis in line with business demands and employment contract.
• To be fully conversant with the FO Down Time procedures and to carry out your role swiftly in the event of a system failure.

Qualifications :

• 3-4 years experience in Front Office or Guest Services preferably in a luxury hotel.

• Strong communication and interpersonal skills.

• Proficiency in hospitality systems (Opera PMS CRM).

• Exceptional problem-solving abilities.

• Well-groomed professional appearance.

• Fluent in English; additional languages are a plus.

• Degree or diploma in Hospitality Management or a related field is preferred.

Remote Work :

No

Employment Type :

Full-time