Provide services for all BUs in the area of order management (order intake claims handling contracts & promo support customer master data ...) contact person for online players such as Amazon.
Strategic function with the responsibility for process and cost optimization standardization driving automation creating operative improvement
Rollout support for central projects and application of central guidelines & templates in responsible area provide local requirements and raise topics to the central BOP team overarching solutions
1st level support to UCC (user and customer care center) training of external agents
Qualifications :
At least 2 years experience in related functions
Excellent communication skills both vertical and horizontal
Analytical skills
Service and results orientation for internal and external customers
Entrepreneurial thinking and autonomous working manner
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