MotoGP Premier - Bilingual Event Logistics Specialist (Contract)
MotoGP Premier - Bilingual Event Logistics Specialist (Contract)
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Job Description
About MotoGP Premier
MotoGP Premier is the exclusive Official Experience Package provider to MotoGP offering motorcycle racing fans unparalleled access to the heart of the action. From grandstand seating and premium hospitality to pit lane walks rider meet-and-greets and behind-the-scenes experiences MotoGP Premier delivers unforgettable race weekend moments at circuits around the world.
About Quint
Quint is the industry-leading provider of official ticket and hospitality packages to many of the worlds most prominent sports and entertainment events. Based in Charlotte North Carolina with offices in six countries Quints global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quints innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15 official property partnerships servicing over 90 events including Formula 1 NBA Kentucky Derby and MotoGP.
About the Role
As the MotoGP Premier Bilingual Event Logistics Specialist your contribution to the organization will be to deliver an exceptional guest experience at established financial margins across the full season of Moto GP races annually while supporting overall team and partnership initiatives.
This is a Third-party Contractor role.
This role has a primary day-to-day focus of managing the physical and digital fulfillment of all package elements in-person in the Barcelona Spain office.
Your role will oversee the below key functions:
- Logistics (ticketing and fulfillment transportation hotels travel tours etc.)
Achieving this will require:
- Self-driven curiosity and initiative to learn our department company and event intricacies as well as existing systems technology and processes.
- Willingness and comfort to ask questions and build relationships independently.
- High proficiency in time management deadline management and attention to detail.
- Familiarity working as part of a global team with managers in other locations
Performance will be evaluated on:
- Accuracy and timeliness of work completion
- Consistency in collaborating and supporting the global team.
- Peer and manager feedback.
- Guest experience feedback for assigned functions.
- Financial delivery to budget for assigned functions.
Core Responsibilities
Guest Experience and Event Management
- Responsible for the planning and on-site delivery of your function (logistics) for up to 22 MotoGP Premier events annually beginning with event launch up to a year in advance of event date.
- Event planning includes (but is not limited to) and varies by your function:
- Physical and digital ticket management such as receiving inventory checks assigning seat locations to distribution.
- Fulfillment of guest orders through an in-depth multi-step process including building excel reports generating shipping labels interfacing with suppliers quality control checks packing and assembling parcels detailed documentation etc.
- Coordinating with the internal graphic design team to produce required assets such as credentials signage large format graphics etc.
- Significant amount of scheduling and timeline management for both guests and staff across fulfillment transportation hotel check ins tours and experiences etc.
- Vendor management for services such as transportation staffing services gifts etc.
- Ensuring goods and services are delivered in accordance with the contract.
- Ensuring goods and services are delivered in accordance with the contract.
- Providing information and collaborating with Guest Services and Guest Communications to ensure guests receive proactive and accurate information about their experience.
- Work collaboratively with internal departments to ensure execution aligns to internal requirements such as Event Programs Management Marketing/Creative Sales Partner Management and Product Management.
- Building and documenting plans into a standardized template to ensure successful on-site delivery with a focus on the guest experience including schedules/ROS travel staff assignments staff training plans guest movements safety and security etc.
- Physical and digital ticket management such as receiving inventory checks assigning seat locations to distribution.
- On-site delivery includes (but is not limited to) and varies by your function:
- Manage and support preparation and set-up activities such as moving equipment freight setting up meeting and hospitality spaces etc.
- Execute and/or lead documented plans for both back of house and guest facing activations such as staff training package delivery and pick-up hotel check in transportation management hospitality check in experience and tour management etc.
- Seamlessly adjust and communicate new plans when aspects to all required parties (on-site staff guest services guest communications guests etc.) do not go according to the original plan.
- Oversee vendor and supplier delivery to ensure contracted goods and services are delivered to the expected standards; work collaboratively to adjust as needed for a positive guest experience.
- Provide positive engaging and friendly service to all guests on-site paying close attention to surroundings and behaviors regardless of if we are open.
- Problem solve any guest complaints or issues directly before escalating the guest to the next person.
- Manage and support tear down activities such as overseeing vendors/suppliers moving equipment freight meeting and hospitality space load out etc.
- Identifying opportunities in all facets of the guest journey to improve the guest experience create efficiency and to otherwise elevate our services processes and interactions with guests.
Financial Management
- Accountable for your assigned portion(s) of the budget for your assigned event
- Maximize budget utilization through negotiation and internal collaboration.
- Ensure accurate and timely tracking of planned and confirmed expenses.
- Tightly manage your own on-site expenses and inspire fiscal responsibilities in fellow travelers.
- Collaborate with department leaders to understand sales projections and any required budget adjustments.
Requirements
Work Experience Education and Skills
- 2 years progressive experience in event planning and ticket management.
- Live/sporting events experience preferred.
- Direct experience managing budgets of at least 50K EUR.
- Bachelors degree or higher in Hospitality Management Business Marketing or related field.
- Proficient computer skills including but not limited to Excel CRM software and project management tools.
- Working proficiency in Spanish and English required additional language skills preferred
Interpersonal Skills and Traits
- Ability to multi-task in a fast paced deadline driven environment.
- Strong time management and prioritization skills.
- Highly adaptable and comfortable making decisions in new or changing situations.
- Detail oriented and results driven.
- Innovative problem solving.
- Collaborative and comfortable building relationships.
Physical
- Prolonged periods sitting at a desk and working on a computer.
- Extensive walking and standing for periods greater than 12 hours while at events.
- Full time in-person based in the Barcelona Spain office.
- Requires flexibility to work long hours and weekends as needed in addition to having the ability to travel up to 50%
- Willing and eligible to travel internationally.
- Eligible to work in Spain as a contractor without visa sponsorship
Required Experience:
Manager
Employment Type
Contract
