Venue Tech Support
Venue Tech Support
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Job Description
LIFE AT CLAYS
Welcome to Clays the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe fun and accessible for everyone. As we expand locally and globally were excited to share our love for British charm and competitive gaming with the world. Whether youre after a thrilling day with friends or a lively evening with colleagues Clays is the perfect spot for adrenaline-pumping fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If youre seeking a workplace that values integrity fun and teamwork Clays might just be the place for you!
Weve been named one of the UKs Best Workplaces in Retail Hospitality & Leisure for 2024 by Great Place To Work UK! Thats right were all about creating an awesome place to work with plenty of fun growth and top-notch vibes. But dont just take our word for it heres what our colleagues have to say about us:
You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need and your progress is entirely up to you.
From day one the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.
Mistakes are stepping stones here and no one is frowned upon for making them. We learn from each other which is unique in a workplace.
CLAYS VALUES
At Clays our venues are for everyone and so is our workplace. We believe that to serve our diverse audience we must first celebrate and nurture diversity within our team. Thats why were dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So if youre passionate about making a positive impact wed love to hear from you!
And of course were looking for someone who embodies our Clays values. Thats why weve framed them as key questions that guide everything we do:
SAFE - Is it safe For our team our guests the business and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience We bring fun thrill wonder and joy aiming to surprise delight and exceed expectations.
LASTING - Is it lasting We strive to make a positive sustainable impact on our world our team our guests and our industry. We aim to create strong impressions and lasting memories constantly evolving to offer something new.
SUMMARY OF POSITION
Whats the Gig you ask
The First Line Tech Support role is crucial in ensuring the smooth operation of Clays technical infrastructure. The primary purpose of this position is to provide front-line technical assistance to our colleagues and guests resolving a range of technical issues and ensuring a seamless user experience. This role is essential to maintaining high levels of customer satisfaction and operational efficiency by promptly addressing and solving technical problems. We are looking for an enthusiastic and agile individual to support our operational venues. This role will involve working fixed shifts supporting our venue operational hours and some on call working arrangements.
Why is this role important
As the first point of contact for technical issues the First Line Tech Support is vital in upholding the companys reputation for efficient problem-solving. This role helps minimise downtime and ensures that both colleagues and guests have a reliable and efficient experience with our technology systems. By effectively managing and resolving technical issues on site and remotely this position supports the overall productivity and satisfaction of the entire organisation.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
- Respond to Tickets as part of a Tech Support Help Desk: Provide technical assistance by responding to and resolving support tickets virtually or in-person interactions.
- Issue Diagnosis and Resolution: Quickly diagnose and troubleshoot hardware and software issues escalating more complex problems to second-line support when necessary.
- Set Up and Calibration: Set up and calibrate technology equipment in our venues to ensure optimal performance.
- Develop Training Materials: Create and update training materials to help users understand and effectively use company systems and software.
- Investigate Error Logs: Proactively investigate error logs to identify and resolve potential issues before they impact users.
- Gun Fixes: Address and resolve specific technical issues related to specialised equipment on site.
- Event Support: Assist in setting up and supporting technology for large events requiring additional technology.
- PC Fleet Management: Maintain and update a network of PCs spanning three or more diverse locations on a weekly basis.
- Hardware Maintenance: Develop proficiency in micro-components and hardware maintenance through comprehensive training sessions.
- Client Presentation Support: Assist with client-related presentation setup and troubleshooting both remotely and in person as needed.
- Staff Training: Train staff on our cutting-edge technology setup ensuring they are well-equipped to leverage our technology effectively.
SKILLS DESIRED QUALIFICATIONS & ATTRIBUTES
- Technical Proficiency: Strong understanding of various hardware and software systems including operating systems (Windows Linux) hardware (cameras cabling) and software (Coolterm AvrDude Motive Monday). Training will be provided.
- Problem-Solving Skills: Ability to quickly and accurately diagnose and resolve technical issues.
- Communication Skills: A keen eye for detail with excellent written and verbal communication skills to effectively interact with users of varying technical expertise.
- Customer-Focused: Passionate about hospitality and creating amazing experiences with a commitment to providing exceptional customer service and creating a positive experience for users.
- Team Player: Ability to work collaboratively within a team supporting colleagues and sharing knowledge.
- Continuous Improvement: Always looking for opportunities to improve your knowledge and abilities.
- Relationship Building: Ability to build lasting relationships with colleagues and clients.
- Integrity: Honest with strong moral principles.
- Initiative and Calm Under Pressure: Take initiative solve problems calmly and work well under pressure.
- Adaptability: Patience in dealing with frustrated users and adaptability to handle a variety of technical issues on site.
- Driving Licence essential
TEAM AND COLLABORATION
The First Line Tech Support & Repair Technician will work closely with the IT Support team reporting directly to the Technical Lead. This role will also collaborate with other departments to ensure technical needs are met and will escalate issues to second-line support or other specialised teams when necessary. Effective teamwork and communication within the IT department and across the organisation are key to the success of this role will predominantly be based at our venue locations.
WHAT YOULL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
- Competitive Salary: A base salary of 25500
- Holiday: 32 working days holiday pro rata each year including bank holidays with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you your friends and family.
- Paid Breaks: We value your time and ensure youre compensated for your breaks.
- Health Care Cash Plan: Up to 995 for reclaimable appointments & treatments and access to a Virtual GP.
- Career Growth: Advance your career with Clayers Academy our online learning platform and seize opportunities for growth within our expanding business. Plus earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity adoption paternity and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus were certified as a Great Place to Work reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand business and an exciting adventure with excellent training opportunities and investment in your personal development.
You will be based at Clays venues and will require travel between the venues.
Employment Type
Full-Time
