Senior Support Account Mgr
Senior Support Account Mgr
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Salary Not Disclosed
1 Vacancy
Job Description
What you can expect from us:
At ServiceNow we make work better for everyone including our own employees. We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible for our employees. Win as a Team is part of our culture and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging Sustainability inclusivity and diversity are key focus areas within our business framework so that we have transparency equity and accountability to deliver meaningful measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary supportive teams and a real opportunity to progress in your career with a forward-thinking organization we provide resources to help you and your loved ones be well. From benefits plans and programs to mental health resources that offer coaching and 24/7 support to family support resources and parental leave programs we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:
Along with holidays we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
Flexible working culture to support the balance you need in both work and life
Parental leave programs
Childcare and caregiving benefits
A learning experience platform built using our own technology to support your learning and development goals as well as a tuition reimbursement program
A global cross-functional mentoring program
We also have team building activities various employee belonging groups volunteering and community outreach programs.
About the Role
ServiceNow is seeking a motivated collaborative and customer-focused professional to join our Support Account Management (SAM) Services this role youll work across a diverse portfolio of accounts each with unique durations and business contexts. The SAM will be delivering both proactive and reactive support that drives customer success. This role also contributes to data analysis and intelligence initiatives enabling
better decision-making and long-term value for customers and ServiceNow alike. We strongly encourage applications from early-in-career professionals and individuals returning to the workforce including veterans and those re-entering the workforce.
Key Responsibilities
- Serve as a trusted advisor across a portfolio of strategic customers ensuring satisfaction and value realization
- Deliver data-driven insights to customers including usage analysis and proactive recommendations
- Coordinate regular engagement with stakeholders including issue resolution status updates reporting and value discussions
- Collaborate with internal teams across technical support engineering peer groups and customer success to advocate for customer needs
- Contribute to internal and external data intelligence initiatives that improve service quality and business insights
- Work across accounts of varying size and duration adapting to different goals and success criteria
- Act as an initial point of contact for the customer on impacting business critical issues
Qualifications :
To be successful in this role we need someone who has:
Basic technical knowledge of Cloud Solutions and Software architecture
Understanding of best practices in IT (ITIL Project Management Techniques Role Based Operations etc.)
Basic understanding of the working of AI into work processes and AI-powered tools
Analytical mindset with interest or experience in analysis and reporting
Adaptable and comfortable in a fast-paced working environment
Self-starter with the ability to work with limited supervision
Eager to learn grow and contribute to a team-oriented culture
Strong interpersonal and communication skills with a passion for building trust and long-lasting relationships with both customer and internal organization
Effectively manages conflict to foster productive outcomes
Ability to coordinate tasks and responsibilities ensuring customer satisfaction through hospitality by executing with attention to detail accountability and a proactive mindset
Ability to understand the customers planned activities projects and events and anticipating their needs potential problems and possible outcomes
Ability to identify assess prioritize and mitigate risks to the short medium and long term to meet objectives based on the customer planned activities
Nice to have:
Familiarity with ServiceNow or similar ITSM/digital workflow platforms
Experience working with large-scale customer environments
Knowledge of data visualization or reporting tools
Project or program coordination experience
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
