Product Associate - Machine Learning Intelligent Operations
Product Associate - Machine Learning Intelligent Operations
Posted on :
31-05-2025
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1 Vacancy
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Job Description
Description
As a Senior Product Associate in the Machine Learning and Intelligence Operations team you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team you have the opportunity to learn and grow in a dynamic and fast-paced environment making a tangible impact on our products and customer experiences.
Join our collaborative environment where youll contribute to our strategy and make an impact on product success. Grow your skills participate in product planning and define user workflows while working alongside experienced product managers. Dont miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Senior Product Associate in the Machine Learning and Intelligence Operations team you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team you have the opportunity to learn and grow in a dynamic and fast-paced environment making a tangible impact on our products and customer experiences.
Job responsibilities
- Support the product strategy roadmap prioritization and backlog for machine learning application for customer service (Agent Assist)
- Analyze contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
- Coordinate activities of agile product team that includes research design data scientists machine learning engineers and data analytics members
- Manage existing product features and collaborate on the research definition and development of new features to advance the product roadmap and performance
- Help to maximize product value delivered through backlog creation management and prioritization of epics and user stories
- Partner with user research and business / operations teams to analyze and ideate customer experience behavior and improvement opportunities
- Refine strategies and solutions to enhance self-service utilization and reduce customer contact volume
- Collaborate with Controls/Risk Audit Compliance Data & Model Governance and Technology to ensure readiness to deliver on product roadmap
Required qualifications capabilities and skills
- 8 years experience in Product Management
- Experience in Technical Product Management ideally with AI / ML related products
- Familiarity with multi-disciplinary teams in a large matrixed organization and fast paced agile development environment
- Demonstrated ability to contribute to strategic decisions while vocally participating in team activities and adding value on execution activities
- Technical acumen; ability to grasp and help manage complex relationships with internal technology partners
- Ability to effectively leverage the power of analytics and customer insights for robust outputs
- Strong communicator with ability to fluidly interact with leaders stakeholders employees and third party vendors
- Preferred: Experience working in or with customer service operations
Required Experience:
IC
Employment Type
Full-Time
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