Trainer
Trainer
Posted on :
30-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Your main tasks:
- Trainer Preparations
- Behavioral focuses
- RCA and development soft skills for new hires according to our business needs
- Check classroom materials tools equipment and supplies
- Review content for updates and which continuing education courses (CEs) to include
- Mentor Support
- Weekly touch base with leadership
- Attrition risks
- Feedback for Recruiting
- Class opportunities and roadblocks
- Curriculum schedule and time management
- Career development progress
- Training Manager 1:1
- Prepare for activities (Engagement activities Experiential Learning Cycles Role-plays etc)
- Review Learning Styles for improvement learning experience
- Confirm Mentor permissions to systems as needed (example: Credentials and system access)
- Confirm logins received Scheduling time with Production
- Schedule production leadership and support classroom visits
- Schedule huddle time with Mentors assigned to class to discuss class focus areas of opportunity and support expectations
- Coordinate time for Mentors meet & greet with NH class week 1
- Partner with WFM and production coach to schedule offline time for Mentor support starting with classroom call taking
- Email WFM & Production Coach to confirm Mentor schedule details
- Weekly updates to AC/ Coach/TM group
- Update attendance behavioral plans and coaching documentation within iCube.
- AC/Coach/TM group will review and provide any feedback / concerns to Trainer and Training Manager.
- Classroom attendance
- Connect with support and production managers to understand site call drivers and areas of focus in daily needs
- Review/schedule make up time for absences
- Partner with AC/Coach/TM performance update
- Work with Training Schedule invite for weekly performance review including production leadership/support
- Gather any insights shared from AC/Coach/TM behavioral opportunities observed during remote listening
- Gather call listening insights from production leadership to align new hire behavioral focus Facilitate Transition to Production by scheduling
- Production team huddles/team meetings
- 1:1 time with assigned AC/Coach for meet and greet and feedback
- NH taking TCC calls with their team if allotted
- Invite to graduation
- Documented handoff with production
- Meet 1:1 with production leaders to share handoff including:
- Weekly performance trends
- Attendance
Qualifications :
- 6-month tenure in current role with no disciplinary actions and great performance
- Experience as: Representative (12 months) Associate Coach (6 months) Assistant Trainer (6 months) and Coach (6 months)
- Product knowledge in T-Mobile product is a must
- Site and full time Availability
- Analytical Thinking
- Facilitation Skills
- Trustworthiness
- Excellent communication and time management skills
- Adult Learning Principles
- MS Office Knowledge
- English B1 or above (Plus)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
