Deputy General Manager
Deputy General Manager
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Job Description
Job Description
The Deputy General Manager will be supporting the GM in overseeing the overall catering operation by creating and maintaining standards while driving sales and building relationship with the client.
- Supervision and Training - recruit train and supervise catering team including servers chefs and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control - monitor food quality presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management - Oversee the flow of events and on site Cafe Bar and Restaurant including food service beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels working closely with the back of house and manager on site.
- Customer Service - foster positive relationships with clients and guests addressing their needs and concerns. Handle customer inquiries requests and special dietary requirements with professionalism and courtesy. Be curious solicit feedback from clients to continuously improve catering services.
Qualifications :
- A strong background in large scale hospitality events banquets and sit down dinners
- Excellent product knowledge (food/beverage)
- Experience in F&B operations
- A positive demeanour and attitude to solve problems
- Leads by example by acting professionally at all times
- Excellent communication skills
- Takes the initiative
- Good time management
- Supportive / Team player
- Good presentation skills
- Excellent customer care skills
Additional Information :
Holroyd Howe is one of the UKs leading contract caterers providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.
To provide our teams with the right skills to succeed in their jobs we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.
We pride ourselves on:
Sustainability
Sustainability is at the heart of our thinking; always mindful of the ethics of our sourcing and how we prepare our meals.
Nutrition
We take nutrition seriously and understand the impact a healthy diet has on the fundamental years of development. Meals are always freshly prepared from scratch and packed with nutritious ingredients.
Food Innovation
We offer a wide portfolio of training opportunities and experiences which attracts chefs who are passionate about culinary excellence and menu innovation to our team.
From tasting tables theme days and food theatre to chef demonstrations and supplier showcases we create engaging and fun dining experiences for our students. We work together to make mealtimes exploratory quirky and fun for our pupils helping them build strong and healthy relationships with food.
Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.
This appointment is offered on the return of satisfactory professional references.
IND1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
