Assistant Restaurant Manager

• Working closely with the the Restaurant Manager and Head of Retail to oversee operations supervising staff ensuring excellent customer service and being a brand ambassador for the department. This person will deputise in their absence assisting with rotas and holiday planning.
• Able to assist with effectively motivating and lead a team of 22 - leading by example and ensuring they are adequately trained as necessary
• Be visible at service times and control / manage customer flow overseeing and coordinating the operation.
• Have a keen interest in food and beverage and have the drive to innovate and upsell our current F&B offering
• Manages day-to-day operations of the Restaurant so that customer expectations of quality and standards are met daily including ensuring all tills and menus/digital screens are up to date and correct
• Ensure all staff are briefed and in place for service monitoring their customer service along with standards required and handle customer complaints with Restaurant Manager and resolve issues respond in a timely manner in accordance with company KPIs
• Oversee the day-to-day operations of 2 of our coffee bars and be able to support our Head Barista where necessary
• Assist in producing weekly monthly and quarterly reports on service analysis and marketing effectiveness as required
• Support with ensuring all legal compliance with regards to health and safety in particular liaising with our Retail Chefs to ensure all of our allergen documentation is correct for service
• Assist towards achieving financial targets such as monitoring waste with regard to our environmental impact and portion control and assist in monitoring stock inventory.
• Ensure due diligence records are completed accurately and on time and filed for future reference all accidents are reported all legal training is completed and monitor allergen policy.

Qualifications :

Essential:

• Previous experience working within an Assistant Manager role within a Restaurant (whether in contract catering or a restaurant/coffee shop environment)
• Ability to work within a big team and motivate and lead from the front
• Have a keen interest and passion in all things food and beverage
• Excellent level of both written and spoken English
• Displaying a can do attitude
• Organisational skills and ability to plan ahead
• Exceptional customer service and ability to handle any customer feedbacks with empathy and understanding with a proactive solution
• Comfortable with using Microsoft office applications including SharePoint Forms OneDrive Outlook etc.
• Ability to work under pressure with constantly changing priorities
• Analytical approach to problem solving

 Desirable:

• A recognised Health and Safety qualification and/or comfortable managing all legal requirements with regards to Health and Safety and have a keen understanding of allergens.
• Understanding of ESG regulations and industry initiatives
• Current food legislations

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• Food allowance to use whilst on shift to ensure you are well nourished during the working day
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are committed to encouraging equality diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Remote Work :

No

Employment Type :

Full-time