Digital Chat Support Assistant Remote 2535Hour No Degree or Experience Required Entry-Level Remote Chat Jobs from Anywhere
Digital Chat Support Assistant Remote 2535Hour No Degree or Experience Required Entry-Level Remote Chat Jobs from Anywhere
Posted on :
27-05-2025
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1 Vacancy
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Job Description
Digital Chat Support Assistant Remote $25$35/Hour No Degree or Experience Required Entry-Level Remote Chat Jobs from Anywhere
Role Overview
We are hiring Digital Chat Support Assistants for a remote position paying $25 to $35 per hour. This entry-level opportunity requires no prior work experience or educational background. Youll be working entirely online assisting customers through written chat and emailno phone calls or meetings involved. If youre looking for a flexible stable remote job that values writing skills over credentials this role provides the tools training and pay to launch your digital support career from anywhere.
The Client and amp; What Youll Be Doing
Our client is a customer service operations provider that supports software platforms ecommerce brands and online services. These companies depend on quick professional and friendly support through non-voice channels. As a Digital Chat Support Assistant youll be responding to live chat messages and support emails helping customers with login issues order concerns feature walkthroughs and account updates. Youll use internal resources and documentation to ensure accurate on-brand communication at all times.
Primary Job Tasks
Monitor and manage incoming live chat threads offering real-time solutions to customers in a calm and professional tone.
Respond to queued email tickets using client-approved templates and documentation customizing for clarity and empathy.
Look up customer history and account information using internal CRM tools.
Use macros to handle common requests efficiently while avoiding robotic replies.
Escalate complex or sensitive issues using ticket tags and written summaries for handoff to other teams.
Stay informed of product updates feature releases or known bugs by reviewing internal bulletins before each shift.
Maintain service-level response times and meet quality assurance standards for formatting tone and resolution.
Participate in writing improvement reviews and apply feedback to improve response structure and accuracy.
Submit a brief shift summary to the internal dashboard highlighting total tickets handled and any outstanding follow-ups.
Communicate with your team via Slack or project management toolsthere are no calls or live meetings.
Suggest updates to help articles or saved replies when new trends in support tickets are identified.
Contribute to a helpful friendly customer experience through every interaction regardless of complexity.
A Typical Shift Breakdown
Before You Begin
Log into the support dashboard and review any internal updates. Prioritize urgent tickets and begin by clearing outstanding email messages.
Mid-Shift Flow
Manage several live chat sessions while continuing to respond to queued emails. Most issues are simple: tracking requests login errors or user setup questions. Use templates and support docs to keep pace.
End-of-Shift Tasks
Close or tag open tickets escalate unresolved cases and submit a shift report that summarizes performance and issues encountered.
Who Were Looking For
No degree or experience required
Typing speed of at least 40 WPM recommended
Clear confident writing in English with a helpful tone
Comfortable using multiple tabs and browser-based tools
Self-starter who can manage workflow without supervision
Available to work at least 15 hours per week on a consistent schedule
Owns a reliable laptop or desktop with 25 Mbps internet speed
Detail-oriented and capable of following strict formatting standards
Open to ongoing coaching and responsive to written performance feedback
Able to stay organized while handling multiple conversations at once
Tips for Performing at a High Level
Match Tone to Context
Not every issue is urgent or serious. Use a friendly casual tone for common issuesbut know how to shift to a more formal tone for billing or compliance matters.
Dont Overthink ItFollow the Docs
If youre ever unsure search the internal help center. Most answers are there. You dont have to guess or improvise.
Think Before You Send
Quick doesnt mean sloppy. Read every message twice before hitting send. Typos and tone mistakes can cause confusion.
Use Internal Tags Religiously
Your shift summary is only useful if your tickets are properly tagged. The next agentand the customerdepend on that clarity.
Grow Through Feedback
Performance scores are shared weekly. Apply what you learn and your chat speed quality and bonus eligibility will all increase.
Getting Started with the Client
Step 1: Submit Your Application
Apply with a resume or availability summary. Be sure to confirm your location working hours and internet/device specs.
Step 2: Skills Assessment
Take a timed test including a typing speed check grammar review and mock ticket writing.
Step 3: Live Chat Simulation
Youll complete a realistic chat session where you respond to customer inquiries using a provided dashboard. All responses are scored for tone speed and structure.
Step 4: Paid Training
Training runs for 34 business days and is fully remote and paid. Youll complete exercises in tone ticket formatting and macro use.
Step 5: Trial Work Period
New hires complete 10 trial shifts with daily QA reviews and coaching. Youll receive a scorecard and written guidance to improve daily.
Step 6: Ongoing Assignment
Once passed youll receive weekly shifts access to bonuses and pathways to promotions in QA or team editing.
Workplace Environment
This is a fully text-based work environment. There are no meetings no Zoom calls and no phone responsibilities. All internal communication is handled through written platforms like Notion Slack and your support dashboard. If youre disciplined focused and prefer working alone youll thrive here.
Perks and Extras
Paid onboarding
Global eligibility
Flexible hours with set shift consistency
No phone voice or video work
Weekly pay options in supported countries
Grammarly Premium and chat optimization tools
Monthly bonus program for quality and ticket resolution
Career advancement into QA documentation and coaching roles
Equipment stipend available after 30 days
Why This Role May Be the Right Fit for You
Whether youre reentering the workforce balancing other responsibilities or simply want to build an online career without barriersthis role is designed for you. Youll be evaluated on what you produce not where youve been. If you can write clearly follow instructions and care about helping othersyoull do well here no phone calls required.
Applicant Questions Answered
Is this a phone or Zoom job
No. This is strictly chat and email support. No calls ever.
Can I apply if I have no experience
Yes. Were looking for writing skill and professionalism not job history.
Do I need to live in the U.S.
No. This is a remote global role. As long as you meet language and connectivity requirements youre eligible.
When will I get paid
Youll be paid weekly or biweekly depending on your country. Training is also paid.
Next Steps to Apply
Submit your application today to begin the writing assessment. New training groups start weekly. If youre ready to work remotely support customers and grow your income through writingthis is your chance. Apply now.
Employment Type
Full Time
Key Skills
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