Manager, HR Services Support

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together it connects clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last eleven years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Job Summary:

The HR Services Support Manager leads a high-performing team responsible for delivering timely accurate and compliant HR support across core functions such as Time & Attendance Benefits and Payroll. This position works as a key member of our Corporate HR Leadership Team and Operations Team. This individual plays a critical role in managing complex employee inquiries driving process improvements and identifying automation opportunities.

Responsibilities:

Team Leadership & Development:

• Supervise and mentor the team fostering a culture of accountability service excellence and continuous learning
• Identify skill gaps and provide ongoing training and development to ensure team readiness and performance

Escalation Management & Subject Matter Expertise:

• Serve as the escalation point for complex HR Time Absence Payroll and Benefits inquiries from employees managers and Acrisure Partners.
• Develop and implement best practices for Time & Absence management ensuring compliance and consistency across the organization.

Process Improvement & Automation:

• Analyze current workflows to identify bottlenecks and inefficiencies.
• Propose and implement process enhancements and automation solutions that drive speed accuracy and improved employee experience. While understanding best practices and risk mitigation
• Collaborate with the HR Operations Enablement team to execute change initiatives and system upgrades.
• Remain informed of federal state and local requirements and regulations interpreting and applying best practice to meet unique business needs

Metrics & Reporting:

• Establish and monitor service delivery metrics and KPIs to measure team performance and inform operational decisions.
• Provide insights and reporting to HR leadership supporting strategic decision-making.

System Governance & Data Management:

• Oversee data integrity and ensure compliance with data governance policies in handling employee data.
• Manage complex reporting requests and support data analysis efforts related to HR operations.

Cross-Functional Collaboration:

• Work closely with the HRSC Enablement and HRIS teams to ensure consistent support services across the employee lifecycle.
• Act as a key contributor in enterprise-wide HR transformation efforts helping define and implement the future state of HR service delivery.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Ability to organize and manage multiple priorities effectively
• Exceptional communication training and stakeholder management skills.
• Excellent problem-solving and analytical skills and decision-making skills with the ability to drive process improvements and automation.
• Proficiency in Microsoft 365 software (Word Excel PowerPoint etc)
• Ability to positively interact with all levels
• Ability to work independently while also being able to contribute to a collaborative environment and provide and take direction
• High level of discretion and confidentiality
• Ability to lead and develop team and influence others
• Excellent customer service skills
• Demonstrated attention to detail and ability to produce accurate quality work

Education/Experience:

• Bachelors degree in Human Resources Business Administration or a related field or equivalent education and experience.
• 5 years of experience in HR support services HR operations or related functions in a multistate environment.
• Proven experience managing teams and developing staff in a fast-paced environment.
• Strong understanding of HRIS systems (e.g. Workday ServiceNow SAP Oracle) and HR processes related to Time & Attendance Payroll and Benefits.
• Project management experience is a plus with familiarity in managing cross-functional initiatives.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Benefits & Perks:

• Competitive compensation
• Industry leading healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Parental Leave
• Generous Time Away

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

To learn more visit or follow us on LinkedIn.

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.