Sr. AFE Ops Associate

Amazon Freight delivers thousands of truck load movements each day on behalf of our customers. We are seeking a highly skilled and motivated Sr. Associate to deliver superior results for our valued customers. Amazon Freight operates in all parts of a customers supply chain and plays a pivotal role in getting customer inventory to the end consumer on time. By leveraging a robust carrier network top tier supply chain technology and a team of bar raising professionals a successful candidate will be able to add value immediately and deliver the right freight on time every time.

An Ideal candidate will get to know our customer and obsess over offering solutions for the myriad of transportation issues our customers face. An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease drive process improvements standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Key job responsibilities
- Own being the 1st escalation point of contact for complex customer issues.
- Use high judgement to distinguish between containing a disruption and escalating to leadership
- Execute processes to standard work expectations within Amazon built systems and customer systems/processes.
- Build a positive relationship in daily interactions when interacting with customers
- Move between shipper support teams with knowledge of systems/processes and quickly support any function
- Continual tactical communication with external customers (Carriers Vendors/Suppliers) and internal customers (Retail Finance Software Support Fulfillment Centers).
- Excellent communication both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these finding in a review forum.
- Work within various time constraints to meet critical business needs while measuring and identifying activities performed.
- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazons transportation operations.
- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
- Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
- Develop performance metrics to assist with driving business results.
- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.

- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements

- 1 years of program management logistics operations supply chain transportation or equivalent experience
- 1 years of management experience
- Experience with SQL
- Bachelors Degree or 2 years of Blue Badge Amazon experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.