Operations Manager, Campus Services

Reporting to the Director Campus Services the Operations Manager Campus Services is responsible for daily operations for key campus services (campus store & onecard) and oversees operational tasks for 3rd party contracts-beverages printing & foodservices while ensuring services match the needs of the students and stakeholders.

The incumbent is also responsible for operational and administrative functions and assisting with budget development resource allocation and facilities planning. The incumbent constructs financial information (eg. budgets inter-departmental adjustments) and also manages project proposals and requirements for facilities and capital equipment. The incumbent manages operations for Campus Services as well as policy compliance the process and documentation for audited projects for Campus Services. As part of the Campus Services team the incumbent will also participate in department initiatives or special events.

What Youll Be Doing

• Overseeing Campus Services including budgeting operational administration and provides leadership and direct supervision to direct reports including recruiting selection training mentoring/coaching goal setting and evaluation.
• Managing vendors (software hardware supplies) to ensure the services within Campus Services meet the current needs of stakeholders and students.
• Staying abreast of industry trends ensures industry knowledge is current and works with college departments and service partners to ensure quality processes and systems (Faculties IT Student Services Finance & Accounting Ancillary Services Alumni Security & Parking HR Staff Services).
• Ensures the recruitment process payroll procedures and other employment related activities are followed and utilized established procedures: attendance management performance management administration and training requirements.
• Fostering a safe and respectful supportive and participative work environment; ensures compliance with relevant legislation policies and procedures in the areas of health & safety human rights equity diversity accessibility and complies with the Collective agreement and Administrative Terms and Conditions.
• Responsible for resource stewardship and effective and efficient use of resources (fiscal physical and human resources).
• Monitoring analyzing and optimizing the financial performance of the Campus Services through forecasting variance analysis problem identification and recommendations.
• Provides financial analysis to Director and other Campus Services Managers (eg. costing models) and provides recommendations on financial matters; prepares interdepartmental adjustments reqs/ project proposals costing financial reporting develops and monitors the capital/operational budget for Campus Services in collaboration with the Director and Campus Services Managers.
• Establishes maintains and communicates financial policies and procedures and prepares complex reports spreadsheets databases and informational documents to assist in planning as well as approves expenditures including capital expenditures.
• Managing flow-through revenue (ie. printing meal plans etc..) and ensures revenues are accurately received from contractors/vendors and they are in compliance with contractual obligations.
• Providing input to college committees regarding department needs and usage. Participates in Campus Services facilities planning recommends additions renovations and initiates corrective action to ensure a safe efficient learning and working environment.
• Monitoring equipment lifecycle maintenance schedule ticketing system for equipment repairs for food services and ensures timelines are adhered to. Manages records such as capital requests for renovation.
• Performing other projects duties and initiatives as assigned.

About You

You are a self-directed natural leader and have a highly collaborative spirit which combined with your keen interpersonal and communication skills empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You have a client service focus with an aptitude to make connections support others provide excellent customer service and might identify as a community builder.

You are an agile individual with an ability to respond to change adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each students unique needs.

You enjoy balancing many different tasks staying organized and planning and have the ability to integrate multiple streams of information prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

The successful applicant will also possess the following qualifications:

• Must possess a 4-year Bachelors degree or 3-year diploma/degree with a post graduate certificate in Business Marketing Finance Accounting along with an Accounting designation (eg CPA CA/CMA/CGA)
• 5 years of experience as a senior practitioner technical advisor/consultant/supervisor (leader) with demonstrated (equivalencies to be considered):
  • Progressive accounting and financial experience including financial accounting quantitative financial analysis financial software data tools budget management/cost accounting and a thorough understanding of Generally Accepted Accounting Principles (GAAP)
  • Effective report writing- Ability to assemble analyze and clearly present complex data and recommendations into concise formal reports and presentations
  • Experience with Activity Based Budgeting (ABB)
  • Knowledge of funding within the post secondary sector in Ontario
  • PeopleSoft/Questica/Millenium or equivalent experience (Student and Financials)
  • Hospitality industry experience especially food services
  • Marketing or entrepreneurial experience leading new initiatives with various stakeholders
  • Sales and negotiation skills
  • Experience in an operational leadership role supervising directly-reporting staff
  • Retail Point of Sale knowledge
  • Direct experience in a post- secondary setting (working with senior leaders staff and students)
  • Project Management/Leadership experience

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in peoples strategic plan Sheridan 2027: Forging the Future ( charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses were making meaningful strides towards developing an equitable and inclusive community.

For more information visit: Why Work at Sheridan

Other Details
Faculty/Department: Ancillary Services
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position On-site at least 3 days/week. It is anticipated that this position will meet the needs of the department through a hybrid work agreement with 3-4 days on-site and 1-2 days remote. Please note that on-site work 5 days a week will be required during peak periods.
Reference #: J0325-1338
Employee Group: Administrative
Payband: NM
Salary Range: $99544 - $124429
Application Deadline: June 2 2025

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations Anishinaabe Nation Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us those who are here and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students faculty and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from qualified candidates who have been historically disadvantaged and marginalized including those who identify as First Nations Mtis and/or Inuit/Inuk Black members of racialized communities persons with disabilities women and/or 2SLGBTQ.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire we require official confirmation of educational credentials and Canadian equivalency assessments if applicable.