Reservation Associate
Reservation Associate
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and efficient Reservation Associate to join our team in Mysuru India. As a key member of our hospitality organization you will play a crucial role in maximizing room bookings while delivering exceptional customer service to our guests.
- Handle incoming reservation requests via phone email and online booking platforms
- Provide detailed information about room types rates and hotel amenities to potential guests
- Maximize revenue by upselling and promoting special packages or offers
- Process reservations accurately ensuring all guest preferences and requirements are recorded
- Collaborate with other departments to accommodate special requests and ensure guest satisfaction
- Maintain up-to-date knowledge of hotel policies promotions and local attractions
- Resolve booking conflicts and handle cancellations or modifications professionally
- Generate and distribute daily reservation reports
- Assist in managing the hotels occupancy levels to optimize revenue
- Respond promptly to guest inquiries and provide excellent customer service throughout the reservation process
Qualifications :
- Excellent customer service skills with a friendly and professional demeanor
- Strong verbal and written communication abilities
- Keen attention to detail and accuracy in data entry
- Proficiency in computer systems and reservation software
- Ability to multitask efficiently in a fast-paced environment
- Problem-solving skills to handle booking conflicts and special requests
- Basic math skills for calculating rates and managing inventory
- Flexibility to work various shifts including weekends and holidays
- Previous experience in hospitality or customer service preferred
- Knowledge of hospitality industry practices and standards
- Ability to remain calm and composed under pressure
- Team player with a positive attitude and willingness to learn
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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