drjobs Reservation Associate

Reservation Associate

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1 Vacancy
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Job Location drjobs

Mysuru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a friendly and efficient Reservation Associate to join our team in Mysuru India. As a key member of our hospitality organization you will play a crucial role in maximizing room bookings while delivering exceptional customer service to our guests.

  • Handle incoming reservation requests via phone email and online booking platforms
  • Provide detailed information about room types rates and hotel amenities to potential guests
  • Maximize revenue by upselling and promoting special packages or offers
  • Process reservations accurately ensuring all guest preferences and requirements are recorded
  • Collaborate with other departments to accommodate special requests and ensure guest satisfaction
  • Maintain up-to-date knowledge of hotel policies promotions and local attractions
  • Resolve booking conflicts and handle cancellations or modifications professionally
  • Generate and distribute daily reservation reports
  • Assist in managing the hotels occupancy levels to optimize revenue
  • Respond promptly to guest inquiries and provide excellent customer service throughout the reservation process

Qualifications :

  • Excellent customer service skills with a friendly and professional demeanor
  • Strong verbal and written communication abilities
  • Keen attention to detail and accuracy in data entry
  • Proficiency in computer systems and reservation software
  • Ability to multitask efficiently in a fast-paced environment
  • Problem-solving skills to handle booking conflicts and special requests
  • Basic math skills for calculating rates and managing inventory
  • Flexibility to work various shifts including weekends and holidays
  • Previous experience in hospitality or customer service preferred
  • Knowledge of hospitality industry practices and standards
  • Ability to remain calm and composed under pressure
  • Team player with a positive attitude and willingness to learn


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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