Senior Customer Success Manager â Learning Solutions (Italian speaking)
Senior Customer Success Manager â Learning Solutions (Italian speaking)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
As part of LinkedIns Learning Solutions team the Senior Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn Learning in other words we help them be successful with the platform they have purchased! It is an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning into their Learning & Development (L&D) strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.
Responsibilities:
Advance personal journey with Diversity Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers
Partner with Sales Onboarding Consultant Technical Client Managers Technical Consultants and Solutions Engineers postsales to implement products and solutions to ensure client is achieving optimal results and ROI
Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption
Track and record customer activity in a timely manner in systems of record i.e. Dynamics
Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria
Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Learning
Maintain a deep understanding of LinkedIn products and be familiar with industry knowledge to effectively guide customers on best practice
Provide input and ideas to internal teams to continuously improve our product systems and resources
Manage and execute projects geared to drive adoption of new products and services with customers
Deliver onsite and online presentations webinars and workshops.
Perform other duties as may be assigned.
Up to 15% travel may be required when travel guidelines safely allow for inperson visits depending on location and territory
Qualifications :
Basic Qualifications:
5 years of experience in any of the following: Customer Success Account Management/Sales Consulting Product Training and Enablement Project Management or Change Management
Fluency in English and Italian
Preferred Qualifications:
Experience in learning eLearning or Organizational L&D
Proficient interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient organization project management and time management skills
Experience analyzing data trends and client information to identify product or growth opportunities in service of customer value
Influential verbal and written communication skills including expertise in presenting to both small and large audiences
Proficient understanding of sales concepts and Software as a Service
Suggested Skills
Stakeholder Management
Account Management
Data Analysis
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
