Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Create the future of e-health together with us by becoming a Customer Success Manager
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce access and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share.
Serve as the key contact trusted advisor advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs including practice management sales information technology accounting administration compliance consulting services. Works with management in each of these areas to ensure delivery of services needed.
Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance payor issues and trends the customers business strategies and physician revenue projections/expectations
Perform and/or facilitate periodic billing audits for assigned customers to ensure that utility files billing parameters electronic transmissions demographic interface tapes billing and payment tapes and insurance verification interfaces are utilized appropriately and as expected.
Manage monitor and drive improvements in all KPIs and the revenue cycle by identifying value proposition of other value-added services.
Your Qualification:
Minimum of 8 years of strategic account executive and/or management experience healthcare and/or payor experience required.
A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention.
Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
Excellent communication and customer care skills written and verbal. Diplomacy tact and poise under pressure.
Solid business development leadership administrative and organizational skills - accuracy attention to detail ability to multitask and prioritize.
Computer skills required using Microsoft Outlook Word PowerPoint and Excel
Position is Onsite East Meadow NY
What you can expect from us:
Purpose: Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health.
Equal Opportunity Employer: At CGM we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces flexible working hours hybrid work options and much more.
Convinced Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.
Required Experience:
Manager
Employment Type
Full-Time
