Director of Operations
Director of Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What You Will Be Doing:
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Spa & Health Club Food & Beverage and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
- Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms Food & Beverage and Spa are accurately achieved
- Play a lead role in yield management for Rooms Food & Beverage and Spa
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Ensure the implementation and delivery of all Fairmont Standards
- Handle all guest concerns and ensure effective follow up thereof
- Assist in Labor Management and the maintenance of productivity levels
- Follow up on all guest comments responding to any guest complaints or requests
- Approve with the Director of Finance all contracts (i.e. cleaning maintenance & repair telephones etc.)
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Oversee services rendered to The Residences (condo board association).
- Function as key member of the Hotel Executive Committee and Leadership Team providing support and assistance to the Senior Managers and Executive Team
- Play a key role and lead change management for Rooms and Food & Beverage initiatives
- Assume the responsibilities of the General Manager in his/her absence
Qualifications :
Your Skills and Qualifications:
- Operations management with extensive experience in Rooms Food & Beverage management and Spa operations experience
- Clear knowledge of budget planning & execution
- Post secondary diploma/degree in hospitality an asset
- Proven record to coordinate multiple departments to make gains towards targeted VOG GOP EES and Health & Safety results
- Exceptional interpersonal and guest relations skills
- Proven teamleader with outstanding motivational skills and coaching ability
- Ability to motivate developing leaders to act as entrepreneurs while implementing innovative profit driven guest satisfaction oriented solutions
- Comfortable working evenings weekends holidays and various schedules
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Constant walking and standing during shift
- May occasionally exert up to 25 pounds lift carry push or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
