Director, Experience Elevation
Director, Experience Elevation
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
Rosedale Office BuildingDepartment:
Patient ExperienceShift:
First Shift (United States of America)Standard Weekly Hours:
40Summary:
Reporting to the Vice President of Cook Childrens Experience the Director of Experience Elevation provides strategic leadership and operational oversight to create great Cook Childrens experiences across the integrated system. Serves as lead internal Cook Childrens experience consultant to clinical and operations staff to respond to patient family and member priorities and execute strategies that meet and exceed priorities and needs. Executes evidencebased tools best practices tactics and techniques to improve the Cook Childrens experience measured by quantitative and qualitative patient data. How You Make a Difference at Cook Childrens everyone should feel like family. The Director of Experience Elevation is critical to ensuring we act on what our patients families and health plan members tell us this looks like when we do this best helping us to be our best more consistently and continuing to elevate our ability to be even better. What our patients families and members experience directly affects their wellbeing medical outcomes and their longterm relationship with healthcare. This role oversees a team that empowers our people processes and technology to make meaningful improvements that have direct impact to our communities. How We Make a DifferenceThe Patient Family Member Experience teams mission is to give voice to what patients families and members see advocate for how experiences effect wellbeing provide support and emotional safety and elevate people processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children families and caregivers we serve.
Qualifications:
Bachelors Degree required healthcare behavioral science marketing or business plus 5 years healthcare experience.OR Masters degree in similar field plus 3 years healthcare experience.
Minimum of 3 years supervisory experience with comparable span of control for an integrated health care system preferably pediatric
Demonstrated ability to work independently and solve problems in complex environments. Projects mature even tempered and professional demeanor even under pressure. Strong technical skills including computer proficiency demonstrated ability to understand and apply mathematical quantitative and statistical concepts to make evidencebased decisions and drive change. Demonstrated judgment and ability to work effectively with a wide range of staff patients and families. Managed a staff developed budgets programs and business cases to support patient experiences. Flexible and resilient comfortable with ambiguity adaptable to a high change Office Excel proficient basic data analytics and statistical trending knowledge of CAHPS survey data and methodologies understanding of service recovery principals by accredited organization like the Beryl Institute
About Us:
Cook Childrens Health Care System
Cook Childrens Health Care System offers a unique approach to caring for children because we are one of the countrys leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Childrens to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.
Cook Childrens is an equal opportunity employer. As such Cook Childrens offers equal employment opportunities without regard to race color religion sex age national origin physical or mental disability pregnancy protected veteran status genetic information or any other protected class in accordance with applicable federal laws. These opportunities include terms conditions and privileges of employment including but not limited to hiring job placement training compensation discipline advancement and termination.
Required Experience:
Director
Employment Type
Full-Time
