Sr. FinOps Analyst â AR, cash app Hyd
Sr. FinOps Analyst â AR, cash app Hyd
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Job Description
The successful candidate will be aligned with our Finance Operations Global Accounts Receivable team and will be responsible for accounts receivable customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform daytoday operations while maintaining SLAs. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process specifically cash application process involving research and application of unapplied cash reconciliation of account processing emails related to remittance advice from customers etc.
As part of our commitment to your development you will also gain exposure in crossfunctional and process improvement projects and your core responsibilities will include following:
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Perform QC and conduct refresher trainings with the team on best practice sharing
Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Key job responsibilities
Excellent written and verbal communication skills with strong customer service focus
Ability to prioritize multitask and work with minimal supervision
Drive for continuous learning and selfdevelopment
Flexibility to change as per the changing requirements of the business
Minimum 45 years experience in O2C domain preferably cash application or Customer Service
Intermediate knowledge of Excel including working with pivot & formulas
Flexible to work in late evening/night shifts
Graduation or a Masters Degree in Accounting/Finance or a related field.
Previous experience 12 Years preferably in Account Receivables Collections Dispute Management Customer Service or other customer facing role
Previous experience 45 Years preferably in Account Receivables Collections Dispute Management Customer Service or other customer facing role
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As part of our commitment to your development you will also gain exposure in crossfunctional and process improvement projects and your core responsibilities will include following:
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Perform QC and conduct refresher trainings with the team on best practice sharing
Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Key job responsibilities
Excellent written and verbal communication skills with strong customer service focus
Ability to prioritize multitask and work with minimal supervision
Drive for continuous learning and selfdevelopment
Flexibility to change as per the changing requirements of the business
Minimum 45 years experience in O2C domain preferably cash application or Customer Service
Intermediate knowledge of Excel including working with pivot & formulas
Flexible to work in late evening/night shifts
Graduation or a Masters Degree in Accounting/Finance or a related field.
Previous experience 12 Years preferably in Account Receivables Collections Dispute Management Customer Service or other customer facing role
Previous experience 45 Years preferably in Account Receivables Collections Dispute Management Customer Service or other customer facing role
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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