Sr. Technical Support Engineer
Sr. Technical Support Engineer
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Job Description
Job Title: Sr. Technical Support Engineer
Experience- 8 to 15 years
Responsibilities:
* Onsite installation configuration and maintenance of Zero Trust Network Access solutions.
* Diagnose and resolve technical issues related to network connectivity application access and security policies.
* Provide clear and effective communication to clients ensuring they understand the solutions and processes.
* Collaborate with remote support teams and engineers to escalate and resolve complex issues.
* Document all support activities including issue resolution steps and client interactions.
* Conduct training sessions for clients on products and best practices.
* Stay up-to-date with the latest industry trends and product updates.
Qualifications:
* Bachelor's degree in Computer Science Information Technology or a related field.
* Proven experience in onsite technical support or field engineering preferably in network security.
* Strong understanding of networking concepts protocols and security principles.
*Hands-on experience with Linux server administration network troubleshooting configuration and installation.
* Practical implementation experience with popular brands of security solutions such as:
* Endpoint Detection and Response (EDR)
* Unified Threat Management (UTM)
* Next-Generation Firewall (NGFW)
* Security Information and Event Management (SIEM)
* Multi-Factor Authentication (MFA)
* Privileged Access Management (PAM)
* Privileged Identity Management (PIM)
* Excellent problem-solving and troubleshooting skills.
* Exceptional communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Relevant certifications (e.g. CompTIA Network CCNA) are a plus.
Skills
Information Technology, Cto, Networking, Utm, Erp, Interpersonal Skill, Scala, Problem-solving, Linux, Excel, Exceptional Communication, Strong Understanding, Trends, Technical Support, Interpersonal Skills, Work Independently
Employment Type
Full Time
