Student Support Advisor

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Job Posting Date:

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Job Description:

Academic Advising at Madison College is seeking a Student Support Advisor to be responsible for development and delivering comprehensive advising services focused on academics retention career development and transfer advising. Serving as a liaison to assigned school(s) the role supports Student Affairs strategic priorities around student access success and completion.

The Student Support Advisor provides guidance and training aimed at improving student persistence and retention while helping students create educational plans aligned with their academic career transfer and personal goals.

Reporting to the Associate Advising Manager the Student Support Advisor is part of Student Support Services within the Division of Student Affairs and collaborates with staff faculty and administrators across various schools and departments across the district.

This is a fulltime position with standard hours of Monday through Friday 8:00a.m. to 4:30p.m. While evening and occasional weekend hours may be required they are not typical. The position offers a hybrid work option with an expectation of being onsite three (3) days per week subject to change in accordance with Madison College policy.

This position is partially grantfunded and is expected to be renewed on an annual basis contingent upon continued funding. The grant cycle runs through the end of June annually.

Madison College offers an excellent benefits package including vacation holidays health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison Colleges dedication to promoting equity inclusion and diversity is reflected in our Mission Vision and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world identify challenges and to discover design and deliver solutions. We value the ability to serve students from a broad range of cultural heritages socioeconomic backgrounds genders abilities and orientations. Therefore we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled with a first consideration date of June 112025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2)

• Resume
• Cover Letter

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

• Academic Advising
  • Holistically advises students about career options admission requirements programs of study transfer opportunities degree requirements and overall academic planning.
  • Develops coordinates and presents information individually and in group settings (classroom visits workshops advising & registration events etc.).
  • Serves as a Student Access and Support Services advising liaison on College projects committees and workgroups.
  • Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.

• Student Retention/Case Management
  • Supports students in planning their educational experience including identifying academic support needs time management and related strategies for success.
  • Develops academic plans for students on College SAP (Standards of Academic Progress).
  • Assists with Alerts//Cases from faculty and staff to successful resolution (assess situation determine possible solutions); monitors progress; communicates with students and faculty; tracks data completes processing and reports.
  • Provides information and referrals for personal and academic support services including counseling Veteran Resource Services Disability Resource Services mentoring financial planning employment support firstgeneration services conflict resolution tutoring and supplemental instruction.

• Career and Employment Advising
  • Assists students with career exploration decision making education pathways selfassessment labor market and job search resources.
  • Administers and interprets career assessment data to evaluate student skills values and interests related to their education and career goals.

• Record Keeping and Reporting
  • Enters student contacts in Navigate and Customer Relationship Management (CRM) systems within 24 hours of contact.
  • Prepares and submits reports including monthly quarterly midyear and endoryear reports in a timely fashion.

• Technology
  • Troubleshoots technology problems.
  • Communicates with software vendors and/or technical support personnel as necessary.

Knowledge Skills & Abilities:

• Knowledge of Student Development and Learning College theory and principles.
• Demonstrated knowledge of developmental academic and career advising skills for liberal arts and technical/occupational program students.
• Demonstrated knowledge of transfer opportunities program and degree requirements certifications admission/petitioning processes and other pertinent information to deliver effective advising.
• Knowledge of college enrollment management tools (i.e. People Soft).
• Knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery is essential.
• Knowledge of financial aid processes and resources.
• Demonstrated problem solving and resolution techniques and strategies.
• Demonstrated research and presentation skills and the ability to plan promote conduct and implement events educational workshops trainings and programs.
• Ability to work both independently and in a collaborative teamoriented environment.
• Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization students employees and the public.
• Demonstrated skills in communicating effectively both orally and in writing.
• Demonstrated skill in cultural competence communications and supporting individuals with diverse socioeconomic and racial/ethnic backgrounds.
• Working knowledge of advising career and employment technologies and their applications (Transferology Handshake etc.).
• Working knowledge of software such as Windows Outlook PowerPoint Word Excel and web browsers.
• Ability to travel to various locations within the district and work varying and flexible schedules (evenings and weekends) to meet staffing demands.
• Ability to be flexible and adapt to a fastpaced highvolume unit with a commitment to excellent student service and professional development.

Minimum Requirements:

• Bachelors Degree (Preferred emphasis in Education Counseling Psychology Social work or related field) or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
• Two (2) years of professional experience directly related to the ability

Madison College does not offer H1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline (608).

To ensure that emails from us regarding your application do not go to your spam folder please add the @ domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608)or (800)Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221