Desktop Support Engineer L1 IN
Desktop Support Engineer L1 IN
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Job Description
WE RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT INDIA!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You ll Do:
- Ensure smooth daily IT operations at BH-owned locations responding to user needs promptly and professionally.
- Deliver onsite hands-and-feet support for server network and desktop infrastructure as directed by TechM or BH remote teams.
- Perform IMAC (Install Move Add Change) services for IT assets and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored high-touch service and manage audio-visual conferencing and technologies.
- Maintain IT inventory coordinate vendor support and assist with procurement and equipment triage under BH policies.
- Support recurring meetings events and after-hours activities as required on a T&M basis.
- Collaborate with internal technical teams on infrastructure projects OT networks and security-related deployments.
Requirements
What You Need:
- 2 3 years of experience in desktop support or IT service delivery.
- Solid troubleshooting skills in hardware/software network basics and mobile device support.
- Intermediate proficiency in English and fluency in the local language.
- Familiarity with enterprise service tools SLAs ticketing systems and IT best practices.
- Proven ability to prioritize escalate as needed and ensure timely incident resolution within customer-mandated metrics.
Benefits
Why Join Us
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in India and be at the forefront of IT support excellence!
Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills.
Employment Type
Full Time
