Customer Support (ZR_25518_JOB)
Customer Support (ZR_25518_JOB)
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46000 - 46000
1 Vacancy
Job Description
This is a remote position.
Contract: Independent Contractor
Schedule: 40 hours per week Monday to Friday - 11:30 am to 8:30 pm Toronto time 1-hour unpaid break
- Provide prompt friendly support to employees via a state-of-the-art ticketing system
- Guide workers through time tracking processes and app usage enhancing their work experience
- Troubleshoot technical issues related to company applications showcasing your tech expertise
- Manage and update employee information in various databases with meticulous attention to detail
- Identify complex issues and collaborate with specialized teams for resolution
- Potentially handle phone support offering real-time solutions to urgent employee needs
- Contribute to administrative tasks during quieter periods demonstrating your versatility
Requirements
- Written and verbal communication skills with a talent for explaining complex concepts simply
- Proven track record in customer service or help desk support roles
- Familiarity with modern ticketing systems and willingness to master new technologies
- Basic understanding of HR processes and payroll systems with a keen interest in learning more
- Self-motivated with excellent time management skills and ability to work independently
- Creative problem-solver with a knack for thinking outside the box
- Tech-savvy individual who thrives on learning new systems and applications
- Adaptability to handle varying workloads and changing priorities in a fast-paced environment
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Written and verbal communication skills, with a talent for explaining complex concepts simply Proven track record in customer service or help desk support roles Familiarity with modern ticketing systems and willingness to master new technologies Basic understanding of HR processes and payroll systems, with a keen interest in learning more Self-motivated with excellent time management skills and ability to work independently Creative problem-solver with a knack for thinking outside the box Tech-savvy individual who thrives on learning new systems and applications Adaptability to handle varying workloads and changing priorities in a fast-paced environment Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring ZR_25518_JOB
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
