IT Technical Support Specialist
IT Technical Support Specialist
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-07-2025
Job Description
- Ensure client satisfaction through smooth project continuance and ongoing support for technical projects from various CMS platforms various Software as a Service (SaaS) platform that will be used to support depending on client requirements.
- Manage the end-to-end operations from different CMS/platforms.
- Maintain and update content across websites built on different platforms (PHP WordPress Drupal etc.)
- Ensures web optimization from content management
- Ensures consistency accuracy and timely publishing of web content
- Troubleshoot basic CMS issues and coordinate with developers if needed.
- Respond to client concerns or inquiries about troubleshooting L1 issues and requests through different channels: Email Jira Mobile SMS
- Service Desk and Ticket management ensures timely -time to respond and time to resolve based on SLA
- Provides reports on issues and escalates to the team when needed
- Prepare and analyze web/mobile/server reports and provide insights on performance
- Create communications related to technical projects including new features downtime upgrades etc.
- Develop user/admin manuals and lead user training on using our tools and platforms
- Extracts and consolidates data from various database portals
- Process large datasets using Microsoft Excel with advance formula and/or PowerBI if needed
- Create analyze and interpret reports to support business decisions
- Provides clear insights and recommendations based on processed data.
- Attends clients meetings takes notes captures action items and follows through on deliverables
- Manage multiple client requests with professionalism and customer-centric mindset
- Handles various personalities with tact and diplomacy
- Meet deadlines and prioritize tasks efficiently with minimum supervision
Requirements
- Bachelor s degree in Information Technology Computer Science Communication or other related fields
- At least 1-2 years experiencein IT support data analysisor related support role
- Must have experience in helpdesk andclient supportthru Service Desk management such as Jira.
- Must have hands-on experience in different CMSplatforms like PHP-based CMS WordPress Drupal and the like)
- Experience in basic coding in HTML is a must and other coding languages are a plus.
- Proficient in Microsoft Excel with knowledge of advancedformulas and data handling
Benefits
DIGITAL WORK MADE REFRESHING FOR YOU
Digital isn t the easiest industry to be part of it s always on and always evolving. The client pressure is real but with the right support and programs in place you ll know you ve got it and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.
BEST SUPPORT FAM
- Immerse in a supportive atmosphere with uplifting mentors and teams.
- Vibe with us through monthly employee programs and events
- Get recognized for your hustle we celebrate wins
DIGITAL 1ST PRODUCTIVITY
- Level up on efficiency through Digital 1st equipment tools and systems.
- Boost your skills with in-house learning programs and company-sponsored training.
- Stay agile by adhering to SCRUM and Agile methodologies and rituals
FULFILLING BREAKTHROUGHS
- Own your career path with regular appraisals and growth opportunities.
- Rotate through diverse projects gaining exposure to different languages frameworks and platforms.
- Use your leaves in any way you like for catching up pursuing your passions or contributing to the community.
- Stay healthy and secured with HMO and life insurance plus all-around support from different experts on mental health nutrition finances and more.
Bachelor s degree in Information Technology, Computer Science, Communication or other related fields At least 1-2 years experiencein IT support, data analysisor related support role Must have experience in helpdesk andclient supportthru Service Desk management such as Jira. Must have hands-on experience in different CMSplatforms like PHP-based CMS, WordPress, Drupal and the like) Experience in basic coding in HTML is a must and other coding languages are a plus. Proficient in Microsoft Excel with knowledge of advancedformulas and data handling
Employment Type
Full Time
Key Skills
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