Customer Support Consultant
Customer Support Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
About Us
Kyriba is a global leader in liquidity performance that empowers CFOs Treasurers and IT leaders to connect protect forecast and optimize their liquidity. As a secure and scalable SaaS solution Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyribas realtime data and AIempowered tools empower its 3000 customers worldwide to quantify exposures project cash and liquidity and take action to protect balance sheets income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information visit.
Role Background:
Join Us as a Customer Technical Support Engineer at Kyriba!
Are you passionate about delivering exceptional customer experiences in the world of SaaS and treasury solutions This role is dedicated to providing outstanding customer support for Kyriba ensuring clients receive a seamless responsive and highly effective service experience.
Key Tasks:
Serve as the first point of contact for customer support queries and incoming calls.
Analyze and resolve client issues meeting or exceeding key support metrics.
Prioritize client satisfaction with quality answers and empathetic communication.
Troubleshoot product issues and provide clear timely solutions.
Support business processes such as cash management payments financial transactions and general ledger tasks.
Efficiently manage multiple complex cases focusing on highpriority issues.
Handle service requests keep customers updated and communicate effectively.
Escalate cases to managers when needed and follow up on investigations.
Collaborate with Account Management to track escalations and support business development.
Escalate to product teams and coordinate troubleshooting sessions.
Manage client requests related to Kyriba solutions.
Build expertise in Kyribas solutions to provide informed recommendations.
Identify monitoring gaps and recommend improvements.
What Were Looking for:
Bachelor or Graduate degree in Computer Science or Business/Finance or relevant technical work experience.
35 years of experience in a support role
Familiar with cloudbased service (SaaS) deployment and support
Ability to deal with difficult callers and to work calmly and professionally under pressure
Logical approach to troubleshooting including good analytical and problemsolving skills
Familiarity or experience with treasury management systems connectivity technology and API.
Understanding of SAML specification to support Client Single Sign On (SSO) is a plus
Fluent in Spanish Italian or French is a plus.
Why join Kyriba
We offer you the potential to explore various parts of our business and grow professionally with the company. Opportunity to be part of building something exceptional in an international environment and lots of learning and growth in a globally scaling Saas company! We offer competitive salary generous benefits plan stock options available.
Diversity & Inclusion: Kyriba is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.
Our Culture & Values: At Kyriba we embrace a culture of community and ownership guided by our iCare values:
Innovation:Rewarding achievements and fostering continual improvement.
Client Success:Understanding and enabling client success.
Accountability:Personal responsibility and continuous improvement.
Respect:Embracing diverse cultures and open communication.
Excellence:Striving for excellence through leadership and integrity.
Join us to make an impact and grow your career in a supportive and innovative environment!
Required Experience:
Contract
Employment Type
Full-Time
