Customer Experience
Customer Experience
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a proactive and customer-focused individual to join our team as a Customer Experience Executive. The role involves managing both inbound and outbound customer interactions to ensure high levels of customer satisfaction quick issue resolution and seamless service delivery.
Requirements
* Handle inbound calls emails and chats from customers regarding products services or order inquiries
* Make outbound calls for feedback follow-ups service reminders or promotional outreach
* Provide accurate information resolve customer concerns and escalate complex issues when needed
* Maintain detailed and up-to-date customer interaction records in CRM systems
* Ensure prompt follow-ups to customer queries and support tickets
* Collaborate with internal teams (sales tech logistics) to ensure customer issues are resolved
* Meet or exceed defined KPIs related to response time resolution rate and customer satisfaction
* Collect and analyze customer feedback to identify improvement areas in service delivery
* Required Skills & Qualifications:
* Proven experience in customer support (inbound and outbound)
* Strong communication and interpersonal skills
* Proficient in CRM software and Microsoft Office
* Positive attitude with a customer-first mindset
* Minimum qualification: Bachelor s degree (preferred)
Preferred Experience:
* 1 3 years in a customer support or call center role
* Experience handling escalations and conflict resolution
Preference - Female
* Handle inbound calls, emails, and chats from customers regarding products, services, or order inquiries * Make outbound calls for feedback, follow-ups, service reminders, or promotional outreach * Provide accurate information, resolve customer concerns, and escalate complex issues when needed * Maintain detailed and up-to-date customer interaction records in CRM systems * Ensure prompt follow-ups to customer queries and support tickets * Collaborate with internal teams (sales, tech, logistics) to ensure customer issues are resolved * Meet or exceed defined KPIs related to response time, resolution rate, and customer satisfaction * Collect and analyze customer feedback to identify improvement areas in service delivery * Required Skills & Qualifications: * Proven experience in customer support (inbound and outbound) * Strong communication and interpersonal skills * Proficient in CRM software and Microsoft Office * Positive attitude with a customer-first mindset * Minimum qualification: Bachelor s degree (preferred) Preferred Experience: * 1 3 years in a customer support or call center role * Experience handling escalations and conflict resolution Preference - Female
Education
Qualification: Graduation Experience: 1 3 years in a relevant field
Employment Type
Full Time
Key Skills
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