Customer Support Associate - US Remote
Customer Support Associate - US Remote
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Support Associate will work with customers through chat email and phone. You will answer questions make changes to insurance policies and counsel customers on their insurance needs. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations. This is a remote position so reliable internet and a quiet distractionfree workspace are necessary. You will report directly to the Customer Support Team Lead.
#LIRemote
Responsibilities
- Manage existing customer accounts for Personal Insurance policies by phone email text and chat using several insurance company systems
- Explain insurance products to customers using a consultative and empathetic approach
- Assist 3rd parties with policy documentation and changes
- Work in a fun and collaborative team environment
Qualifications :
- Property & Casualty insurance license and 1 year of customer service experience is required
- Previous call center experience
- Empathetic towards customer needs
- Experience working in a fastpaced environment and adaptability to change
- The working hours for this role will be 9:30am 6pm MST
- Spanish Speaking a plus
Benefits
- This is a 100% remote position open to applicants who reside in the United States only
- 15 days of vacation accrual annually five sick days two volunteer days.
- Group health insurance Employee Assistance Program
- Wellness plans online discounts employee discounts pet insurance and more
- Employee stock purchase program and 401K matching and immediate vesting
- DoorDash Pass subscription.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
