Retail Service Operations Lead
Retail Service Operations Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
First International Bank and Trust is a familyowned community bank and one of Prairie Business Magazines 50 best places to work.
We are seeking a customer experience focused Retail Service Operations Lead to join our team. In this role you will play a pivotal part in ensuring outstanding customer service overseeing retail operations and developing our staff. You will assist customers with their banking needs while leading a team of Personal Bankers. The Retail Service Operations Lead is expected to maintain a daily cash drawer and continue to perform duties at or above the level of the Bankers they supervise.
This is an inoffice position.
Key Responsibilities:
- Assist customers with various banking and financial needs including transactions account openings maintenance requests and education on ancillary products and services.
- Demonstrate and coach customer service strategies and techniques to deepen new and existing customer relationships.
- Ensure compliance with all frontline policies procedures and processes holding direct reports accountable.
- Facilitate onboarding and training for new hires along with ongoing training for retail bankers as needed.
- Create and maintain staffing schedules to meet branch business coverage needs.
- Supervise Personal Banker I and II level employees providing guidance and support as required.
Qualifications:
- High school diploma or equivalent; bachelors degree in finance business or a related field preferred.
- Proven experience in retail banking or customer service with a strong understanding of banking products and services.
- Excellent leadership and coaching skills with the ability to motivate and develop a team.
- Strong organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Commitment to delivering exceptional customer service.
First International Bank and Trust is a familyowned fullservice Community Bank with locations in ND MN SD and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.
We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our fulltime benefits package:
- Health Dental & Vision
- 401K Retirement Plan with Employer Match
- Paid Parental Leave
- Life and Disability Insurance
- Generous PTO and Holiday pay
- This position also offers a $5.00 per hour weekend differential.
If you are interested in learning more you can apply or if you have questions before applying you can reach out directly at
Equal Opportunity Employer
Employment Type
Hourly
