The primary purpose of the Operations Supervisor is to supervise and control the receipt and distribution of all shipments. The Operations Supervisor is also responsible for the coordination and supervision of the biological drivers.
Job Purpose:
- Assist with the supervision of the department monitoring the progress of daily operations.
- Keep records of all goods shipments and receipts safely stored.
- Supervise and ensure the shipping information is entered into Excel report / and SAP system correctly.
- Track delivery progress of shipments. Monitor Processes Materials - Monitoring and reviewing information from materials events or the environment to detect or assess problems.
- Maintain customers updated and informed of shipments progress.
- Receive review and follow up on customer complaints regarding collection programs.
- Process Information and verify information or data accuracy.
- Analyze Data Identifying Objects Actions and Events Identifying the underlying principles reasons or facts of information by breaking down data into separate parts. Identifying information by categorizing estimating recognizing differences or similarities and detecting changes in circumstances or events.
- Performing Administrative Activities such as day-to-day administrative tasks including the maintenance of informations files and processing costs in SAP system.
Qualifications & Skills Required:
- Fast typing skills: Knowledge of touch-typing system is strongly preferred
- Proficient in Microsoft Office Word Excel etc.
- Must be Bilingual in English and Spanish.
- Excellent organizational skills and attention to detail.
- Must have previous customer service experience.
- High school degree or equivalent requires. Associates preferred.
- Strong interpersonal and customer management skills.
- Must possess effective leadership skills.