Group Director of Hotel Operations
Group Director of Hotel Operations
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Job Description
Apex Alliance Hotel Management a fast-growing hospitality management company overseeing a dynamic portfolio of international branded and premium hotels is seeking an experienced Group Director of Hotel Operations. This is a senior leadership role responsible for driving service excellence operational consistency and performance across our growing portfolio with a key focus on premium properties and pre-opening success.
What Youll Be Responsible For
Operational Leadership Across the Portfolio
- Lead and support daily operations across all Apex-managed hotels.
- Partner with General Managers to review performance KPIs elevate guest satisfaction and strengthen operational execution.
- Ensure alignment with brand and Apex standards while remaining agile to local market needs.
Premium Hotel Strategy
- Develop and embed elevated operating standards for premium and upper-upscale hotels.
- Champion a service culture defined by personalization emotional intelligence and consistent attention to detail.
- Benchmark performance against global 4*/5* standards and guide teams toward continuous excellence.
Leadership & Development
- Lead a team of General Managers across multiple countries.
- Drive talent development succession planning and HOD capability building.
- Embed a culture of accountability care and innovation.
Financial & Strategic Oversight
- Collaborate with GMs and Finance to manage budgets control costs and maximize operational profitability.
- Contribute operational insight to commercial and business planning strategies.
Pre-Opening Project Support
- Lead operational workstreams for hotel openings ensuring full readiness across staffing SOPs service design and training.
- Act as a key bridge between Development Technical Services Brand and local teams during ramp-up.
Cross-Functional Collaboration
- Represent Operations in key projects spanning ESG tech implementation HR strategy and safety.
- Maintain strong communication with brand partners and ownership stakeholders.
What Were Looking For
Experience & Skills
- Minimum 5 years in a regional or group operational leadership role within hotels.
- Demonstrated success managing multi-property portfolios (including international brands and premium/luxury concepts).
- Pre-opening and brand transition experience is essential.
- Strong command of Rooms and F&B operations; financial acumen across P&L and budgeting.
- Proven ability to coach GMs and influence cross-functional stakeholders.
- Excellent written and spoken English; additional languages a plus.
Qualifications
- Degree in Hospitality Management Business or related field.
- MBA or MSc preferred.
Why Join Apex Alliance
We are an ambitious values-led company driven by purpose: People Caring for People. We operate with integrity take bold action and invest in deliberate growth for our guests our teams and our leaders. This is your opportunity to shape how our hotels operate across Europe raise standards across brands and leave your mark on some of the regions most exciting hospitality developments.
Apply now and help us define what exceptional operations look like at Apex Alliance.
Employment Type
Full Time
